Park Royal Holidays — Worst services

I had placed a request on 1st January 2024 to book a hotel for 16th February 2024 but Park Royal Holidays did not provide me any booking on those days. They didn't book me any resorts on my dates. He refused to give the resort for two-three days. They said that if you change the date then we will give you the resort for three-four days. Now I want booking for 9th March 2024 but Park Royal Holidays is still refusing and saying that you should book after May 2024. Then we will give booking. I have made every possible effort for booking but the company is not booking in any form. My coupon has 10 nights left in 1 year, how will I complete it? The company is doing absolutely wrong. I also lodged a complaint on India Complaint Portal but no one is interested, I also emailed the Member Experience of Park Royal Holidays but there was no solution for this either.
Is there any owner of this company, is there any director who looks into this type of complaint. How can the company owners be so harsh? A customer is being harassed by not providing service and no hearing is being done. The aim of the company is only to earn money and not to satisfy the customer. When the complaint is not being resolved even on the India Complaint Portal, then will the law pay attention to it? This is how the hard-earned money of the customers is being looted and the owners of the company are sleeping soundly. No one knows who is the owner of the company, what is his name, where does he live. No one knows who the Directorate Board is and where it is. Ever since I have taken membership, I am being harassed and lies are being spread that I have given three-four nights continuously but the truth is that I have never given more than two nights. Sometimes the company asks to reduce the days and sometimes asks to change the date, it is just acting like its own boss and does not listen to the customer.
What is the point of any kind of complaint portal in India when any kind of problem or customer is not heard and yes this has happened not only with me but with many people. No action is being taken against anyone, what kind of law is this? If the company does not want to provide any kind of facility then why do not they give refund and why are they taking curses from poor people. It takes 5 years for a poor man to save ₹50000 and such companies cheat him of his hard-earned money. I am not being talked to by the company manager. Nor is any problem being solved. Just getting frustrated as a customer. Is there no one in the country to look into this complaint?
From
Rajasthan