Park Royal Holidays Complaints & Reviews

I have taken a package for 18 days in 03 years as per our requirement in up to 5 star categories hotel with breakfast and dinner facilities.
Tour company is provided me only 02 night stay till date and my package is going to expire in October 2026. every time they using there delaying attitude....

I am writing to express my deep frustration and disappointment with the ongoing issue regarding my membership (ID: 12868). Despite repeated follow-ups for the past five months, I have not been able to secure a single booking. Each time, I am informed that all locations across India are fully booked — which, frankly, is hard to believe for such an extended duration.

Whenever I call, your team advises me to send an email...

Name:- Jitendra Kumar
Membership ID:- 12276

Park royal never provided booking services on desired date and also whenever we asked they denied on the location also and some time they said we don't have inventory.

In 3 years membership already 2.5 years have passed and i have asked many times for booking but they always denied and only provided two night stay in 2.5 years out of 15 nights.

Now...

I have taken this membership of Park Royal holidays through their sales team Sahil Patel and Rahul (mobile no: +[protected], +[protected]. At the time of taking selling membership their agent told me that they will provide booking and o have given them the dates along with destination and he’s said it is available and he will provide. After paying for membership, immediately they denied that booking cannot be provided as per their policy and blah blah. It was looking fraud but I chose to give them another chance and did not book at that time but I a day or two i had planned another vacation after 2 months and asked for booking on which they revered that they will revert after 15 days and will provide booking. However now after 15 days they are saying at this location they will not give booking and o should plan vacation for some other place. So technically what o can understand is that they seem to have done fraud and never provides booking what they sale, u have all the email and chats recorded can provide if required.

I am writing to formally lodge a complaint against Park Royal Holidays Pvt. Ltd., concerning the fraudulent practices I have encountered regarding my membership with the company. Below are the key details of my complaint:
• Membership ID: 14218
• Amount Paid: 95, 000
• Date of Membership Purchase: Nov-16-2024
When I signed up for the membership, I was promised a global booking service, which I was assured...

Dated: 11/01/2025
Subject: Follow-Up on Refund Request - Breach of Contract
Dear Park Royal Holidays,
I acknowledge your response to my previous correspondence regarding my request for a refund, but I must express my extreme dissatisfaction with your reply. Your attempt to justify non-compliance with the terms of our agreement based on "non-cancellable and non-refundable" policies is both unfounded and unacceptable.br...

We are continuously following up for booking of holiday package they are rejecting saying that there is peak time you may please book after sometimes.

They are not giving us confirmation of any of the hotels...

How this complain show resolved but still pending...

I hav almost two year complete they provide only four days Abhi manga sirf 2 days the Rahe hai fraud company hai...

Park royal holidays company is fraudulent.
My membership id: 11919 and I have attached documents.

I have been trying to book 3 nights for 6 people for the last 6 months but park is continuously denying my booking request. I have to change 3 time my date and location just because park royal holidays excuses and they provides the irresponsible excuse to not have inventory for desired location and subject to availability. Even customer care is not responding properly. when I do request for booking, park replies with excuse like the inventory not available for desired date and for location.

The company branch is located on sg highway, Ahmedabad.
I have paid full amount for the park royal holidays membership.
The park royal holidays service is disgusting. I got an email from park royal holidays and in that email, park informed me that your membership is on hold because you are spreading rumours but I have written in google reviews based on my personal experience. I have all proof of nonsense excuses and back and forth emails.
Guys, please learn and be aware before buying any amount for membership as I have seen many reviews and I personally connected with many members those who are suffering the issues by park royal holidays. I will definitely take the legal action against the company.

I was continuously convincing to provide me 3 night 6 prople booking till my last day of trib start date but park is continuously denying me to provide my booking. This is last incident but mostly time they start with excuses.

Be aware and guys send me your contact number and email id. This needs to be done as soon as possible so we can save other peoples out there.

Dear Sir

I have been got call From Park Royal Holiday Executive Person MR. Parth
offered membership of Rs.60000/- with 48 EMI of 1250/- But Not from Credit Card Every Month 2400/- EMI is coming and they did not Provide any kind of hotel booking also.

Member ship Number is 14085

Please Help me

If there is a negative rating, I would have given the maximum negative rating. TOTAL FRAUD.

I deeply regret trusting Park Royal Holidays with my money. I paid ₹47, 000 for a 3-year membership, expecting quality service and reliable support. Instead, all I’ve received is frustration and a complete lack of professionalism. They lure customers with grand promises of "hassle-free vacations, " but once you’re locked into their contract, you’re left in the dark.

Every time I’ve tried to book a reservation, I’ve either been ignored or met with excuses. Their support is non-existent — they don’t answer calls, and emails go unanswered. It’s clear they have no intention of honoring the services they claim to provide. I’ve wasted time, energy, and a significant amount of money, and I’m left with nothing but frustration and regret.

Park Royal Holidays is running a complete scam, preying on customers with fake assurances and zero follow-through. They are unprofessional, unresponsive, and unethical. I urge everyone to stay far away from this company if you value your hard-earned money and peace of mind. They are fraudulent and exploitative — do not fall for their traps!

Do not answer a calls and bookings not provided anything service of booking...

This is Dhaval Thaker, Amreli
Mob [protected]
These guys of park royal holidays are big cheaters. At the time of selling the membership, they make fake promises and then at the time of booking show unfair excuses. They make you wait for two months and then do not provide the booking.

I am going to lodge complaint against it. If any one wishes, he can join with me.

Do not buy membership from these...

Park royal never provided booking services on desired date and also whenever we asked they denied on the location also and some time they said we don't have inventory....

This is a fraud company operating all over India and is based in Ahmedabad.
I Purchased the 5 yrs domestic package in June 2022. since then i got just one booking from then onwards i didnt get anything.

First they will sell you package saying this is discounted price and we will give you 4 and 5 star property all over India on any peak season and you have to make payment right now so we are not able to read any terms...

I have been trying to book with these people for the last 8 months. I have given them 2-3 options, but every time they make excuses that the inventory is full or already booked. Now it's September, and my package will end in December. It seems like they are waiting for my package to expire so that they can use that as an excuse to deny my booking. I still have 8 nights left on my package.

I finally managed to get a booking...

MY member ID is 13748 and 13749 and I have taken membership plan and payment of rs 40000 done as their sales manager Rahul Patel and Parag Chauhan had promised me to make a booking of 16 june but after making payment Rahul Chauhan didn't pick my phone never replied and then I make chargeback through bank they email me to refund my money but I didn't receive any money from company.totaly fake promises done by company.never faith on their sales persons.

Against same prblm no provide booking

Fraud company...