Paschimanchal Vidyut Vitran Nigam [Pvvnl] — Excess money charges in name of arrears

Address:

Executive Engineer EDD, Gajraula, SDO (1206329},Gajraula PO AVANTIKA NAGAR DISTRICT:Amroha. Uttar Pradesh

I have been punctual in paying my electricity bill regularly with out any fail as per the amount billed by the PVVNL. From June month onwards they started billing exorbitant amount and in the month of August they Billed Rs 12646 in the name of arrears. Why arrears when I have regularly paid all the bills and dues. I tried to contact the SDO and other office bearers but they never listened to the complains and ignored listening. Online complain was filed on 5th Sept 2022 regarding meter fault and heavy bill amount vide complain number number PV[protected] but two months are over and no action has been taken.
Why such fraud and consumer unfriendly activities are being done by these bodies? Kindly help in resloution and why thwy have charged arrears and heavy amounts are booked every month? Bill is attached for detail refernce