Paschimanchal Vidyut Vitran Nigam [Pvvnl] — I am complaining about electricity frequently cut.

This is to inform you that we are facing a frequently cut in electricity for a long period in the area called Khurja District Bulandshahr.
Note: electricity provider name in our area is called ( pottery area).
However, from today onwards, there has been a very long cut down in electricity on Friday ( April 16 2021) for around 8 to 9 hours in the evening approx. Moreover, I have also tried to do complain through helpline no. but unfortunately, it is not been connected after striving so many attempts.
Accordingly, it is my humble request to kindly look into this matter and resolve it in the best possible way.
We also want a continuous electricity supply just like Delhi etc. Besides that just one more thing to say it has also been found that the JEs or responsible people respond very casually in these matters.
Thank you
And looking forward to a good resolution.
Sincerely
A true progressive Indian citizen.