Paschimanchal Vidyut Vitran Nigam [Pvvnl] — meter cut when active complaint on pvvnl

Dear sir/ma’am,

Subject: meter disconnection on active complaint and incorrect electricity bill forced to pay

Call recording, bill, complaint all are attached in this mail.

I have given all details and being a normal person 9 to 7 job i can't do any more effort. So i will accept the justice as well as injustice both by the system. I will pay all amounts tomorrow 16 july2020.

1. I received my first bill after 7th july 2020, and online complaint was registered very next day 8th july 2020 with compliant no: pv[protected].

2. Our connection was forcefully cut down by je branch surya nagar ghaziabad on 15th july 2020. When i asked to customer care they clearly said no one can cut connection on active compliant.

3. Last reading was taken on feb2020 and excess payment 922 was done. When asked to surya nagar branch, they said they have not answer about it but your bill is ok.

4. During period of lock-down no-one came for meter reading, i hope as per govt. Guidelines. When reading-man came and told us about faulty meter, immediately i compliant for meter change.

5. On 18th june 2020 meter was changed. And that time they told us bill will be generated based on past history by surya nagar office, this was ok for us. But now bill generated on 7th july 2020 for (March and april) based on peak summer days of june. When same question asked to customer care they told us based on past uses new bill will be generated and asked to wait for that.

6. When today two persons came to cut down the connection, i called mr deepak gupta sdo surya nagar, about complaint. He said”if complaint is active tell them not to cut”. But when we approached je he called sdo in front of me and said sdo not listening and connection was cut down today without advance notice and active complaint.

7. One year total consumption is 3777 as per record attached in this mail. My jan and feb 2020 consumption was 199 and 214 respectively. Now they forced us to pay 2728 units for 4 months means 700 units per month.

8. One day before i talked to sdo about the matter and he asked to wait as he is on leave and very next day his department cut the connection. And when je called him he give clearance to cut.

Sir i have simply few question based on the above-

A. Customer care of pvvnl has no creditability of what they are promising to consumers? If no, then why they exists?

B. Can je or sdo cut the connection when there is an active complaint?

C. Can they reject us to tell about (Above point no. 3) that why 922 rupees was not adjusted in new bill?

D. Surya nagar and customer care both clearly saying that bill will be generated considering past 1 year data, then can they reject us to question about bill?

E. Can they force us to pay unsettled bill giving threating to disconnection?

F. The office staff is so fearless that they can avoid point c and can give in written that bill is ok?

A/c no - [protected] (D-38 chander nagar ghaziabad-201011)