Paschimanchal Vidyut Vitran Nigam [Pvvnl] — transformer repairing engineer asking for money

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201305

Dear sir,
My company is located in phase 2 noida. The transformer located near my company had sparking problem due to which my company electricity was having problem and my production affected. The repair person come and said if you give me money i will repair this early otherwise you have to wait whole day. The transformer is having problem almost every week and repairing engineer ask for money about rs. 500 to 1000 every time. I want to ask if we have to pay money to them every time then why they are receiving salary from government? Is it not their duty to repair transformer sparking problem? That person is saying if we do not pay him money he will not for repairing in future. It is ab industrial area and many companies face the same problem. Either they ask for money to repair or they just say register your complaint, when we receive call from customer care to repair then we'll come and repair. Till that time there will be no electricity in my company and no production. When we call toll free number to register our complaint we have to wait for 20-30 min to get our call connected and then also the customer service executive ask technical terms and say first provide us this data then only we will register your complaint. They are saying only through account id we can't register the complaint. Is this the way pvvnl works?

Please look into this matter and provide a solution which is beneficial for both customer and pvvnl.