Passport Office Amritsar — details and fingerprints taken of wrong person.

Address: Amritsar, Punjab, 143001

Dear sir/madam, my mother (Paramjit kaur) went for new passport application. She took token and when her name was called up at 1pm, another lady with name paramjit kaur sidhu went inside. The whole process was carried out with paramjit k sidhu. When it was 5pm they called where is paramjit kaur sidhu. My mother said i’m left but i’m not sidhu. Then they asked my mother to come and do the whole process.
After the process my mother said that my finger prints are not taken they said it’s not important.
With all this i have 3 complaints:
Firstly, instead of getting free in 15 minutes it took 6 hours. As they had to delete all information of wrong person and feed again for right person.

Secondly, as your employees said that fingerprints are not necessary so please explain is it not important.?

Thirdly, who is responsible for all this confusion and mistake and what if tomorrow there will be problem at airport or embassy regarding the accuracy of the personal details.

My email id is [protected]@gmail.com
Looking forward for your reply.

Thank you.