Passport Office Delhi — completely harassed

Address:

New Delhi, Delhi, 110048

Dear mr rajpal
I will request for a time for the appointment on 19th january 2018, at ist 1630hrs.

I am so harressed with the system for tha appointment
1. When trying to generate the appointment online i cannot select date or time
2. On calling the call center th y have no idea and advise to send someone to herald house at ito to make the appointment, which i request my mother to do so
3. A working professional, my mother takes time out and goes to herald house, where the pro says go to bhikaji kama place rpo office. She checked with the lady “are there any specific timing or days to meet with the rpo there”. She was assured the rpo works all day and could go right away. The time on the watch was ist1415hrs.
4. My mother arrives at the rpo bhikaji kama place at 1445hrs and was rebuffed by the g4 guards to come the next day

For a simple information this is complete harrassment. Why have a facility if you can’t facilitate

I hope to get the confirmation from you on email today fo the requested appointment time and date so that my mother is not harrowed once again tomorrow

Awaiting your answer
Siddharth nangia
Applicant.