Passport Office Jaipur — Passport not dispatch

Hi there,
Actually we are waiting more than 1 month for my wife passport could you please let us know what’s the problem are coming because we give the passport for reissue last month in Sikar and after that we done the police verification in our local police station but after that we don’t get any email or any text message we are trying to contact with you but no one receiving the calls and reply the emails.
I’m currently overseas and we are waiting for my wife passport which one gave for reissue. I hope you are understating my situation and also I attached all the details regarding the passport. Please could you help us and find the solution because I have to apply the visa please let me know.
Thank you