Passport Office Jalandhar — lost consignment

Address: village tooran, tehsil Phillour, jalandhar, 144416

Satshriakal ji.. My son's passport file no ja[protected]. Name samardeep singh dob 05.11.2018.. His passport dispatched from passport office jalandhar the day 11.09.2019. But till now it is stuck at nsh post office jalandhar. We are contacting to head post office but they are not providing any information about this consignment. Please verify where is passport. From post office they are saying that we should complaint at passport office. Is it lost? O delivered at wrong address... We are worried. Please help us to find our passport..
Kind regards
Kulwant singh
[protected]