| Address: | Kolkata, West Bengal, 700015 |
I have paid my Passport Fees through Punjab bank debit card on 20 april 2017. The transaction was failed. Please find attached screen shot for the reference. Bank has deducted the amount and showing in my debit card statement. As instructed, SBI has to return to Punjab bank within 7days of the failed transaction. It has not happened as of now.
The passport Seva Kendra is advising to send email to SBI customer care. I sent sofar 2emails. No reply from SBI. Passport seva kendra has given phone number[protected] . i tried this number around 500 times sofar. It is either busy or nobody is lifting the phone, just ringing. whom to blame now? Is sbi is having such bad process and infrastructure in its core banking? Mr. Modi is asking everyone to for digital transaction. Even people with highest computer literacy are struggling to get back our paid amount. what will happen to illiterate people?when i spoke to customer service at passport kendra, they are telling it is SBI issue and they have to resolve. Towhom i need to contact now to get back my amount. very bad experience and don't know about SBI & Passport office taking a joy ride on their customers in India.
Please reverse and refund the money asap. Application Reference Number 17-[protected]
Given Name ADITYA BAJPAI
Service Type FRESH
Type of Application NORMAL
Fee (Rs.) 1500
Payment Status (Internet Banking) Failed
Date of transaction 20 April 2017
Transaction I'd cp82490282 Was this information helpful? | 
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