Passport Office Madurai — delaying my passport

Address: Madurai, Tamil Nadu, 625002

Website: www.passportindia.gov.in

Respected sir,
My name is lakshmi praba i submitted my reissue passport on kodairoad 31.07.2018, i cancelled my old passport, my old passport no is m2854864. But till date the status page shows that your application collected on date 2.08.2018 and passport application is under review at regional passport office my file no is: md01c[protected], my date of birth is 22.04.1987, why is that so delayed my passport, pls kindly do the needful to dispatch my passport.
Thank you