Passport Office Mumbai — Passport stuck in police verification

Hello Team

My fathers passport file no. BO05C[protected] Has been stuck in verification for more than a month now and upon visiting the police station and the CBI office have been told I will receive the passport in 2 days and this was informed to me like 10 days ago. And then I was told the server is down when visited again. Not sure where the problem is but I will appreciate if this process gets expedited as I have my international travel planned for next week.