Passport Office Visakhapatnam — Renewal of passport is getting delayed about 2 months

Hi Team,

On december 16th 2021, had submitted by renewal of passport at passport office Eluru, file no vs05c[protected], however the status of my passport is showing as " Passport application has been submitted along with applicable fees and supporting documents." its been 2 months almost and no status is getting updated moreover customer care and enquiry is not responding to me, today i had called to passport office visakaptnam as they said for any renewal passport takes maximum 30 days but in my case 2 months and not even the status is moving. Please escalate this issue to the higher authorities

Regards,
Praveen G