Passport — Passport amount paid but it show failed

Address:	Ranchi, Jharkhand, 834001
Website:	passportindia.gov.in

I RAVI SHANKAR GUPTA paid ammount Rs 1512.75 through online on 8/3/2016 bearing application registration number 16-[protected]. But payment deducted from my account and I received message from bank also but track payment showing failed. Now I have to know the status of payment. I called custumer care[protected], [protected] both numbers only former number replied ask me to send the mail. Second number (no-response) nobody replied from 8/3/2016. So please refund my amount sir its very urgent ...so please please please sir refund my deducted amount