Passport Office Guwahati Customer Care
Passport Office Guwahati
Customer satisfaction rating: 1%
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562
COMPLAINTS

Passport Office Guwahati Customer Care

Passport Office Guwahati

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Address
Rani Bagan, Basistha Road, 3rd Byelane
Guwahati
Kamrup Metropolitan District
Assam
India - 781028

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
28
down
11

Fax:
Fax:
+91 36 1226 0101  

Customer satisfaction rating
1%
Complaints
562
Pending
0
Resolved
2
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
MonClosed
Tue12:00 am - 12:00 pm
Wed12:00 am - 12:00 pm
Thu12:00 am - 12:00 pm
Fri12:00 am - 12:00 pm
Sat12:00 am - 12:00 pm
Sun12:00 am - 12:00 pm

Passport Office Guwahati Complaints & Reviews

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Passport Office Guwahati — police station is not sending the verification report from two months after verification done

 Anurag104 on Jan 16, 2018
Sir
I have applied for passport for my fiancee in August'17.and the police verification has also done .but lumding police station is not sending the report to SP office for further process . My fiancee's verification has done in oct'17 . We have to go on a foreign trip in January '18 after our marriage .
Plz help us its very urgent .
My contact no is [protected]
File number is GU[protected]
Thanks....
Complaint comments  Read comments Complaint category Passport Services

Passport — name correction in 10th and passport

 Nihal Shamnad on Jan 11, 2018
Hi sir,
Im 21 now. I had minor passport when i was 14. When i turned 18 and applied for a major passport there was a mistake in my parent's name in my 10th certificate as their name in my birth certificate is wrong and 10th certicate is according to birth certificate. Mistake is in my 10th certificate and birth certificate. So, when i tried to correct my 10th certificate, it was not possible because i hve studied in cbse. I have tried all the possible ways to do correction in my 10th certificate but everything failed. And when i consulted passport agencies they are not accepting my application...
Complaint comments  Read comments Complaint category Passport Services

Passport Office Guwahati — delay in passport due to pending police verification status.

 Rajib Chandra Kalita on Nov 1, 2017
Me and my sister applied for passport on the month of july'2017, our appointment was on 25.07.2017. Hence it was forwarded for police verification and the police verification was held on 16.08.2017 but the status is still showing pending for police verification in both our cases. When i enquired about at the police station according to them they had sent the report to sp office. On the month of october i went to the rpo and enquired about it they told that the police report didnt arrive. So it is seen that it is pending at the sp office kamrup metro. Its been more than 3months from the date...
Complaint comments  Read comments [1]Complaint category Passport Services

Passport Office Guwahati — spo not forwarding my passport application

 Pinkyjain on Oct 31, 2017
Hello sir/madam
My name is pinky jain and am residing in tezpur assam. I applied for my passport on 11.08.2017 and my file no is gu[protected]. My application is verified by the office and forwarded to tezpur police and it has also been verified and forwarded to sp office after many difficulties. I have been troubled by the tezpur police for documents and eventually i gave them all the documents they demanded for though the documents where not compulsory. And now when my file is passed to the sp office they too are demanding new document each day i visit there. I have already submitted...
Complaint comments  Read comments Complaint category Passport Services

Passport — pending police verification

 Kisanno on Oct 30, 2017
Respected sir/madam,
I applied for passport on 20/01/2017 from itanagar pslk with file no. Gu[protected] with date of birth 03/05/1990, name: krishna chakma and verification has been done at respective local police station but status is still showing pending for physical police verification at respective thana under sp office changlang. Further, i contacted sp office changlang (Sb branch) and they told that they have sent pvr to police headquarter itanagar on 20/06/2017 vide no. Csb/08/ (A)/2016-17/121 with ref. No. Phq/sb/7/ (3)/04/2017/46 but still pvr has not been uploaded to regional...
Complaint comments  Read comments Complaint category Police

Passport Office Guwahati — avoiding my request

 DasSimran on Oct 9, 2017
I called them today on 9th oct 2017 regarding my passport they cut the call just like that. This is causing a problem for me. Such behaviour of the staff is creating hassle. Whereas my appointment date was 28.7.17 i am done with all the formalities along with physical police verification. This is not that way people behave just cause m a 12std student. I am getting in trouble as m not being able to receive my passport which is required to create my bank a. C. Bank is not accepting other documents so i require it. Please tell me what is the issue for which m not being able to receive my passport....
Complaint comments  Read comments Complaint category Banks

Passport Office Guwahati — passport renewal in abu dhabi

 Baduh on Aug 3, 2017
Dear sir,
My name is simon shadap and i am currently working in dubai, i had given my rpassport for renewal on the 15 may 2017 but till date they say that they are still waiting for clearance from the rpo office guwahati because of which i cannot apply for my health card and travel, please help me because i am far and i have no means to contact anyone. My old passport number is j 8663044 and my renewal code here in dubai is uaed10763617...
Complaint comments  Read comments Complaint category Passport Services

Passport Office Guwahati — request for resend of passport document

 trushanov on Aug 1, 2017
Dear sir/madam,

This is for your kind information that my son's passport has not been delivered by indian post as me and my family out of station during that period and it has been returned back to rpo guwahati. So i request you to resend the document ones again.

Document details:

Name: mr. Trushanov das
C/o: mr. Pankaj das
Sabjibari, duliajan
File no: gu[protected]
Letter ref no: scn/[protected]/17...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Passport — delaying without any information and reason

 Ngupang phom on Jul 20, 2017
Sir
I am ngupang ngoshe phom, i have applied for my indian passport on 14 january 2017 and this is my file no th[protected]. As per the passport authority have suggested me, i have made my appointment on 16th january 2017 in the regional passport office thane with apo. He has asked me to attest my aadhar card photo copy with the application. I have completed even this requirement.
I have also completed my police clearance requirement from karjat police station here on 9/2/2017 the police department from karjat also has submitted a good report, not only that my residential proof...
Complaint comments  Read comments Complaint category Education

Passport — Request for payment refund

 Plano on May 30, 2017
Hello,

I was applying for passport through online mode and make a payment of Rs.1512.75 using a Bank of India  debit card, the amount got deducted from my bank account but the payment status in the passport application portal was failed. This deduction is not return by passport sewa SBI. Kindly refund the amount.

Card Type- Rupay (debit)
Card Issuing Bank- Bank of India
Date Of Transaction- 02/04/2017 
Application Reference Number: 17-[protected]
Name: Debashis Dey
Payment Status : Failed 
Email ID : ddsd8811@gmail.com
Complaint comments  Read comments Complaint category Passport Services

Passport Office Guwahati — Police verification delay for issuing passport

 Bikram Sil on Apr 27, 2017
I have submitted passport application on[protected] at passport seva kendra, guwahati and my file no. Is gu[protected] the police verification was initiated on[protected]. And verification has been successfully done on[protected] at local police station (Hojai) with cvr no: 424/16. I have provided all the required documents to police but my passport has not been issued till now, i have visited the sp office, nagaon several times to get the status of police verification of my file, but i did not get any valid reason for not forwarding the police report and the process is delayed.in a nutshell,...
Complaint comments  Read comments [1]Complaint category Police

Passport Office Guwahati — Complain letter

 anjansaikia on Mar 10, 2017
Sir, I applied for a passport through online and paid for it as well as took an appointment on 10/3/17 at 9:30 am. As per procedure I was called and handed over my certificates on by one and got my photography and fingerprints taken and sent to section B where I encountered at B2 counter for verification. Here I was asked for my home address documents for bank passbook etc which I showed him my I Card which without any reason rejected it saying to come in other day within the month. But I requested him to take a closer look at the ICard as the I card is of the govt of Assam with the full particulars...
Complaint comments  Read comments [1]Complaint category Passport Services

Passport Office Guwahati — Passport verification stuck at PS since 2years

 Annu Singhi on Jan 17, 2017
Hi,
I applied for my passport on 27/07/2015. Since then my passport has been at the police station for verification as per the online status. But the in charge at the police station says he never received it. I have been running up and down all the PS in Ghy. Please consider this complaint, and help me out here. I have spent 2 years of my life running like a maniac from this PS to that PS. It shouldn't be so hard to get a passport in our country. Please note my file number. GU[protected]...
Complaint comments  Read comments Complaint category Passport Services

Passport Office Guwahati — Police verification clear 1month back but not deliver of passport

 Manjuri Agarwal on Jan 12, 2017
I have done my process in 21st Nov
Police verification is done by 28th Nov but onlyn status tracking shows that still the police verification is pending but agin after confirming with the district police they have clearly mention that the verification is been done and they have submitted my file approved to the Guwahati passport office
Itz been more than 1month now No update of the status and the passport isnot deliverd...
Complaint comments  Read comments Complaint category Passport Services

Passport Office Guwahati — Applied for passport will not get

 Aranyam Kashyap on Dec 26, 2016
I had applied for passport on 7 nov2016 and done with police verification but still u didnot get passport. Status is showing that pending for physical police verification at respective thana under sp office district kamrup
But when when i did control with local thana they informed 7dec16 they send the file and when i did contact at sp office ghy a person mr jehrul checked and informed me that they got my file but stil status so same.
Pl help me i need my passport. Its urjent. My file gu[protected].
Dob 21_10_1983...
Complaint comments  Read comments Complaint category Passport Services

Passport — Passport not com

 Shaikh sadik on Aug 4, 2016
Sir/mam
This is to bring to your kind notice that i have applied for my passport to get re-issused on march10 2016and the authorities told me that i will be receiving my re - issued passport within a month. My passport file number is bo[protected]when i checked the status of my passport round about 2 weeks ago on net, then it showed that my the passport application under rewie at the regional passport office

Its been more than 6months now that i have been waiting for my passport to arrive.
I now need it urgently as i have to go makka sharif and without the passport...
Complaint comments  Read comments Complaint category Passport Services

Passport Office Guwahati — About query

 hemanta chetry on Aug 3, 2016
Hi sir, i belongs from assam, i dont have birth certificate, should i apply a passport without birth certificate...?? My date of birth is 15/2/1991...
I need to apply a passport but i dont have the usual documents...
Ir its an request to u plz... Forward me the steps that i can apply a new pazsport without birth certificate...
I have other documents...
Complaint comments  Read comments Complaint category Passport Services

Passport — Passport not finalized from 10 days

 Sàĺmáñ Ķhāň on Jun 9, 2016
I have applied passport on 17th may 2016 and police verification was done on 29 may 2016 then i got message from tcspsk on 8th june 2016. "police report not yet finalized by commissiomer of police navi mumbai. Contact police for details"
So requesting to you pls finalize my report, pls do needful.

File number th[protected]
Date of birth[protected]
E mail : sk96914@gmail.com...
Complaint comments  Read comments Complaint category Passport Services

Passport — Passport amount paid but it show failed

 Saurabh61 on Mar 9, 2016
I RAVI SHANKAR GUPTA paid ammount Rs 1512.75 through online on 8/3/2016 bearing application registration number 16-[protected]. But payment deducted from my account and I received message from bank also but track payment showing failed. Now I have to know the status of payment. I called custumer care[protected], [protected] both numbers only former number replied ask me to send the mail. Second number (no-response) nobody replied from 8/3/2016. So please refund my amount sir its very urgent ...so please please please sir refund my deducted amount...
Complaint comments  Read comments [1]Complaint category Banks

Passport — I have not received my passport

 vivek dhakad on Dec 18, 2015
My self vivek dhaka, i was apply a fresh indian passport in march, and all process have been done now..but stil i have not recieve my passport, i was complaint about passport office few month ago, but no any action have been taken..so please solve my this problem as soon as.. passport no is-BP[protected]...
Complaint comments  Read comments Complaint category Passport Services

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