| Address: | Ghatkopar, Mumbai |
Initially the sales executive - mr. Sanjay (Marketing executive) had promised us rs 800 per bag to transport from mumbai to hyderabad and said that they will give online tracking and insurance covered. (Screenshot attached). Then after packing was complete, they started asking additional 400 rs for 2 bags.
After multiple rounds of discussion with mr. Sanjay and ms. Ranjan patel (From patel packers and movers) they started threatening us and mr. Sanjay started using foul language.
We had no other option but to agree to the rates as they had completely packed our luggage. During the packing, we had told ms. Ranjan patel that the goods are to be delivered at 1st floor.
Insurance: initially they will say entire end to end insurance is covered, post sending the luggage, they told us that only accident and fire to the vehicle is provided (Which comes with any third party vehicle insurance). They do not provide any kind of insurance service (False promising)
At destination (Hyderabad): mr. Sanjay calls and tells us that they don't have manpower in hyderabad and the truck driver is asking for additional 1000 rs. For unloading the luggage else, he will throw the luggage. This was not shared with us in the beginning that they are facing manpower shortage. When called ms. Ranjan, she didn't respond to our calls and switched off her mobile phone. Mr. Sanjay then started giving me hindi abuses on the phone and threatened me. We had to unload the luggage ourselves (Which we had to ask our relative to do in hyderabad)
Very poor service, no manners in talking to client, greedy and rude behavior by the sales executive, no guarantee of the goods.
To anyone checking this review, please do not use patel packers & movers. Please comment for any more information
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