Pay Point India Network — Limit upgradation

Hello sir,
my name is "SAMEER SAYEED MAHATAB ALI"
i am having a retailer portal of PAYPOINTINDIA
my company name is "SAMEER ENTERPRISES"

i am doing a business of mobile e recharge by portal name: PAYPOINTINDIA.
for this business daily i have to deposit cash in bank account of PAYPOINTINDIA portal, and after cash deposit i have to send the deposit slip to PAYPOINTINDIA account section, for my limit upgradation.

My problem is that on 13/10/2020 near at 2:40 PM, I have deposited cash rs 1000/- in cash deposit machine, attach to ATM.

as usual when i deposit cash in cash deposit machine, i always got a recipt of cash deposit,

but this time i dont recieved any slip of cash deposit,
now i am facing a problem of limit upgradation since PAYPOINTINDIA account section is asking for deposit slip for TRANSACTION/REFERENCE
NO.
without TRANSACTION/REFERENCE NO. limit will not be upgraded.

from my side i have requested bank to issue a deposit slip with TRANSACTION/REFERENCE ID mentioned in that,
but bank has denied for this, since i am a third person.
SO I REQUEST YOU TO PLEASE TAKE AN ACTION IMMEDIATELY.
THANK YOU.

MOBILR NO: [protected]/[protected]