[Resolved]  Pay U Money — Showing failed from your secure gateway and still debited by dena bank

Address:400068

Hello i rohit m prajapati on night of 16 june 2017 used my debit card ending 5943 of (My saving ac[protected] of dahisar east branch) for purchase of rs.2551 on modicare.com which has gateway named pay u money. It showed that was declined by your bank then again it was cancelled with soory message. Then i tried to credit rs 2500 to modicares m-wallet through same pay u money which was successfull
But after that i recieved sms debiting both amount i. E 2551 and 2500 on the same time 00.45 which was 17 june then
Waited for correction and got another sms of crediting 30 rs.???
Plz correct that '
Do the needfull
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Jul 22, 2017
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2017
PayUMoney Customer Care's response
Hi Rohit,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

OR

Create a ticket through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
PayU Team
Complaint comments 

Comments

I used your payment gateway (payumoney).if i transfer blow 4000rs it will work, if i transfer above 4000 i got error "Sorry, Some Problem Occurred." how to fix this issue, What is the problem

PayUMoney Customer Care's response, Jun 27, 2017
Verified Support
Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at care@payumoney.com and the concerned team will be able to help you further.

OR

Create a ticket through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
PayU Team

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