PayUMoney Customer Care
PayUMoney
Customer satisfaction rating: 68%
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1660
COMPLAINTS

PayUMoney Customer Care

PayUMoney

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Address
7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Additional info
Customer satisfaction rating
68%
Complaints
1660
Pending
0
Resolved
1116
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Good news! We have a good connection with the company and they're good at resolving user complaints.

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PayUMoney Complaints & Reviews

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Payumoney — useless fraud payment gateway

 SaravananTE on Oct 17, 2019
We purchased api for 70k+ to do the automation transaction for our travel agency. But every time the transaction amount is not settled to my customer. When we raise a request no response from the support team. They are keeping the money and everytime they are processing manually for more than after 30 days. This is stupid service and doesn't have a support team to respond to our queries.

Once they get the payment, they don't care about customers. They don't care about this useless freaking stupid system....
Complaint comments  Read comments [1]Complaint category Car Rental

Payumoney — payumoney is a fraudddddddddd

 tbadtiw98 on Oct 17, 2019
I tried booking train tickets using payumoney and money (Rs2363) got deducted but the transaction failed and i didn't get the tickets. Ideally when the transaction fails, money should be refunded but payumoney deducted the money from my account. This is plain theft. Never ever use this payment gateway.

My transaction id is ctkt15334847. Refund my money....
Complaint comments  Read comments [1]Complaint category Business & Finances

Payumoney — transaction declined but money not refunded

 Neeta Chavaria on Oct 16, 2019
I was trying to book tirupati darshan tickets on 6th oct 2019 but after sometime i received an email from payumoney that transaction has been failed then how you guys are saying that the money has been remitted to merchant account.

I need proper resolution on the same and strict action needs to be taken against payumoney as they misguide people.

Below is the details of email that i received from payumoney.


Dear neeta chavaria


We noticed that your transaction with www.mybalaji.in has failed.

Following...
Complaint comments  Read comments [1]Complaint category Other

Payumoney — payment was debited from my account but not credited to the seller.

 rvphadtare on Oct 15, 2019
On 14th july 2019 i made payment of rs. 3959.91 to tamil nadu
Electricity board via net banking. The money was debited from my hdfc account but was not credited to electricity board.
The bank transaction id is luthq5uebn72lp6w/payumoney.
Ref:[protected].
Payumoney id: [protected]
The electricity board says the money was not received.
Refung is requested asap....
Complaint comments  Read comments Complaint category Banks

Payumoney — transaction successful/order not placed

 Rohit Katake on Oct 11, 2019
I did payment through payumoney gateway on[protected].

My payment id is: [protected] & merchant order id: 34

But seller is saying that he didnt received money.

Seller name is

Address: divine enterprise
Phone: [protected], [protected]
Office no. :[protected]
E-mail: [protected]@gmail.com
E-mail: [protected]@gmail.com
Website: https://vastudigital.com/

I made a complaint at support center on 5th oct 2019, but yet they dont solve my issues. I need my money back.

I am...
Complaint comments  Read comments Complaint category Online Shopping

Payumoney — refund fraud [Resolved]

 trozenbroy on Oct 9, 2019
I've ordered products worth ₹85000 from mdcomputers on easy emi option through snapmint, my down payment of ₹17000 was deducted from my account via payumoney but my documents didn't get verified and order got cancelled, it's been a week and i've still not received my refund back into my bank account but it's showing on their website that it has been refunded. I suspect fraud because there's no contact information on payumoney's website and want to sue this company for the inconvenience....
Complaint comments  Read comments Complaint category Business & Finances

Payumoney — money got deducted but no tirupati darshan tickets details received

 Neeta Chavaria on Oct 6, 2019
Hi,
I booked tirupati darshan online tickets through payumoney at www.mybalaji.in website and money got deducted but i did not receive tickets or any details. While the transaction was complete message was displayed on website that they will call in 2 hours.
Below is the details of transaction and i want my money to be refunded.
Order amount rs 1600
Payment id[protected]
Merchant order id slrkvam9
Order date & time october 6 2019 01:08:39 pm
Merchant transaction identifier slrkvam9...
Complaint comments  Read comments [2]Complaint category Other

Payumoney — paid through this for 1600 +400 but not received confirmation

 Indubhanushree on Oct 6, 2019
I have payed for balaji.in merchant through this payu i haven't received confirmation email nor the tickets. There was only the payment id which is invalid has been showed through same webpage balaji.in. Please do react soon. I have also raised ticked in the payu they have also not being responded so is the website balaji.in is fraud or the payu is fraud is nt able to understand. If payu responds the coin is on the other side...
Complaint comments  Read comments [1]Complaint category Banks

Payumoney — delhi jal board bill payment through payumoney

 pradipaswin on Oct 4, 2019
I made delhi jal borad bill payment of amount rs. 1198.25 through payumoney on 07.08.2019. The payumoney shown the transaction is successful and the same amount also debited from my bank account. However the amount is not credited to delhi jal board.
The trasction id luuxu4mkar5klpos/paudelhijalboard ([protected]).

Kindly resolve the issue....
Complaint comments  Read comments Complaint category Utility Services

Payumoney — I didn't get the e- receipt

 Neha K M on Oct 2, 2019
I had paid for vtu pdc I got an error while downloading the e-receipt.Am not able to get my receipt.but I got the transaction id and payment msg SBCollect Txn DUC1197966 dtd 021019 Rs.400.0 for VISVESVARAYA TECHNOLOGICAL UNIVERSITY, F-FEES TO BE PAID BY STUDENT-EXAMINATION is successful.
so pls kindly send receipt to my mail id nehadec1.[protected]@gmail.com....
Complaint comments  Read comments Complaint category Universities

Payumoney — amount deducted for refund

 Thirugnanam Nataraj on Oct 2, 2019
I have add money from my amex credit card rs.30000 on 24/09/2019 10:52 am but i got the mail from payumoney stated that proof of delivery is required and settlement is on hold. But i have refunded rs.28938 on 27-sep-2019. You have refunded the amount back to my card account not processing my transaction. Then why you were deducted the amount (Rs.1062)? What the hell you are doing. You were cheating customer. If you were not refund the deducted money. I will raise compliant and post my review and share to other customers.
So customer don't use payumoney, it's fraud site....
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Payumoney — please refund my money

 JeetSahu on Sep 30, 2019
Hi, i have ordered a camera from one of the guy met on quikr name piyush jolly from west bengal. He asked me to use payumoney transaction and gave me the upi address ([protected]@kotak). He claimed that he has a relative named leima choudhary working in payumoney and that upi is official and belongs to the company. And then they keep asking me money in various way claiming i have some pending money. The upi they use is ([protected]@kotak). When i rejected the item, they had some tax issue on that and again charged me from the same upi. It's been one month now and i loose almost 38000 for the...
Complaint comments  Read comments [1]Complaint category Movement & Delivery

Payumoney — satviklife

 keshav63 on Sep 29, 2019
Hello, i have made two transaction to https://www.satviklife.com/, here is conformation details from you. Till now satvik has not acknowledged by online order or they answer by call to their delhi number [protected].
Since they are not responding to my order, please return back my money
Details are as follows.

Hey keshav,
Thank you for shopping with us! Your transaction with satvik life sciences was successful.
Order amount rs 1034.00
Payment id [protected]
Merchant order id 6826d9df6b01ec83a9d4
Order date & time september[protected]:57:00...
Complaint comments  Read comments Complaint category Online Shopping

Payumoney — transactions of other users are being sent to my mobile number

 Charan Cherry7536 on Sep 26, 2019
From the past one month i am receiving payumoney transactions performed by other persons on my mobile number. I checked with customer care executives multiple times but their response is not relevant. Today as well i received 5 different payumoney transactions to my mobile number with below details:

“your payment (Id[protected] of rs 9900.0 for rajesh kumar is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj “

Please respond asap and sort out the issue....
Complaint comments  Read comments [1]Complaint category Business & Finances

Payumoney — please refund darshan ticket amount

 Usha Gunda on Sep 25, 2019
Hi, i had booked tirupati darshan on 25september 2019 for 2people. The darshan date was 4 nov, 2019. I paid rs.800/- a debit card payment id screenshot attached i have not received darshan booking confirmation from the website. Payment was charged on my debit card. Please confirm if the payment has reached mybalaji.in. I am trying to get in touch with support team at tirupati. But there is no response from them. I would appreciate if you could please refund the amount of rs.800/- on my account. It seems that a case of fraud....
Complaint comments  Read comments Complaint category Other

Payumoney — need refund

 deepak101056 on Sep 24, 2019
I have ordered mobile using payment gateway of PayU 3999/ defected but got nothing need refund. i have complained everywhere
9/9/19, 1:54 PM
Order No - [protected]

Payment id - 20190909111212800110168613287474864

Payment via - Payu

Payment Status - Paid

₹3, 99
give my refund

Pay making fraud, giving payment gateway to fraud company, www.phoneskart.in please refund my money right now.
i would take legal actions against this company...
Complaint comments  Read comments [1]Complaint category Internet Services

Payumoney — money debited but fees not paid

 Sajiv123 on Sep 23, 2019
Money being debited in my account but finally transaction shows time out.. Money not refunded and fees not paid. What is the solution for refund? My transaction number-959038 in sbi account.. Plz help me to solve this. Kindly take it in to consideration. Payu money totally debited 1006 in my account. Please let to refund and immediately solve this for consideration...
Complaint comments  Read comments Complaint category Universities

Payumoney — oyo rooms

 Atmaram Jagtap on Sep 23, 2019
Hi,

I had done payment for my oyo rooms booking for rs. 2503 through payumoney for discounted amount. The amount was debited from my account and was also received by the payumoney people. But they dint transfer it to oyo rooms and i had to pay again at the property. The issue is not solved from last 10 days. Please send my refund back....
Complaint comments  Read comments [1]Complaint category Other

Payumoney — transaction failed of 1000/- for advertisement 13/2019 in hssc but amount deducted and i did not get refund event after waiting 7 days

 Rajesh Vasisth on Sep 21, 2019
Transaction failed of 1000/- for advertisement 13/2019 in hssc but amount deducted and i did not get refund event after waiting 7 days. I tried to pay 1000/- for applying vacancy of adv 13/2019 in hssc on 14/09 but transaction failed and i did not get refund. It was using pnb payment gateway in hssc site. Failed transaction screenshot is attached for your reference. Please help.
Also i have done other transaction which is successfully done so i need refund....
Complaint comments  Read comments [1]Complaint category Internet Services

Payumoney — please refund darshan ticket amount

 Midhun K on Sep 19, 2019
Hi,

I had booked tirupati darshan on aug 26 2019 for 7 people. The darshan date was dec23, 2019.

I paid rs.2800/- a debit card
Payment id swx6TTM1

I have not received darshan booking confirmation from the website.

Payment was charged on my debit card. Please confirm if the payment has reached mybalaji.in.

I am trying to get in touch with support team at tirupati. But there is no response from them.

I would appreciate if you could please refund the amount of rs.2800/- on my account . It seems that a...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

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