Hello, my settlement is on hold since last 20 days. My settlement was made to halt on grounds of risk on my account, whereas PaU Themselves have done my KYC, I have already told that I am a tuition teacher and students have paid for their class fees via credit card. I can't generate an invoice for the same. Now PayU is threatening me that they will not settle my amount. This is illegal and unethical from their end, why was my account verified at first place if they thought it had risk issues.
I am disappointed and I need my settlement back.
PayUMoney customer support has been notified about the posted complaint.
Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - Tirupati1023214 in order to get the status at their end.
Regards,
Team PayU