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Updated: Jan 27, 2026
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PayUMoney reviews & complaints(3777)

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C
chandra0505
Jan 27, 2026
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Violation of RBI Guidelines: Credit Card Details Stored Without Consent and not able to delete

I ordered a speaker from JBL and made the payment using my credit card. During the transaction, my credit card details were mistakenly saved on the PayU payment gateway without my consent. I am currently unable to delete these saved card details, which is a concern, as per RBI guidelines, payment aggregators are not permitted to store card details.
Now I'm not able to delete this....
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D
Dr. Ambika Kumar
from Bhagalpur, Bihar
Dec 24, 2025
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Unpaid payment

I received several emails (ambika.kr.[protected]@gmail.com) from PayUmoney stating 'You have received Rs. ____ from Adidas from last year, but now these links showing 'The link you followed has expired', so I am unable to receive all these payments. Kindly regenerate/activate these links. Waiting for resolving the issue
Regards...
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S
Supriya patwal
from Mumbai, Maharashtra
Jul 19, 2025
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Recovery agent

Address: 294 D , PHASE I,POCKET II

Agent name Prem Gaur ([protected]) is abusing and misbehaving with me, he is crossing his limits, i will approch RBI in case you don't provid me relief, Please look in it ASAP....
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A
Afzal Zubairy
from Saharanpur, Uttar Pradesh
Sep 12, 2024
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Payu payment gateway not responding they blocked me are they doing fraud or what

Address: Gurugram
Website: Payu.in

Payu payment gateway has put my 10 lakhs settlement on hold and they asked proof of delivery and invoices
we have sended all invoices and Dispatch details and POD
Suddenly key manager of my account named saqib wani he has blocked me I have called with another number then on that number he has blocked me too
It’s been 2 months they are have not settled my 10 lakh rupees of settlement nor responding to mail and from...
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M
ManishaParmar19899
from Delhi, Delhi
Jul 2, 2024
Jul 11, 2024
This thread was updated on Jul 11, 2024
Resolved
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Resolved

NA

Address: NA

Test...
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R
rajathandu
May 9, 2024
Nov 25, 2024
This thread was updated on Nov 25, 2024
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I t r rathna kumar made a transction for income tax department for link aadhar amount of rs 1000.Hence money debited in my sb account of canara bank a/c[protected] narayanaguda branch hyderabad

payumoney company failed to transect the amout to incometax department showing cm 90004-duplicate record

so i need clarification regading the transction and revert the money back
PayUMoney customer support has been notified about the posted complaint.
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Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU
Reply
Hi,

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU
Reply
Hi! We are not able to trace any transaction with the given information. Please share below mentioned details via help.payu.in for further assistance with your query.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• Last 4 digits of your card.
• UPI / VPA if any used
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    Y
    yashjaiswal
    Apr 19, 2024
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    payment failure. error code: eferr021

    I was doing payment for BitsHD application. Payment is deducted from my account but on page it was showing Error code: Eferr021.

    Some details:
    Mode: Cred UPI
    Successful Payment transaction id in my Cred App:[protected]
    Date: 19/04/2024
    Time: 12:15 PM

    Kindly please resolve this issue or refund payment....
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    K
    kishangupta12
    Mar 28, 2024
    Apr 8, 2024
    This thread was updated on Apr 8, 2024
    Resolved
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    Resolved

    Laon not taken

    I didnt take any loan from payumoney but a loan of Rs4960 is showing in my cibile score so remove this asap...
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    1 found this helpful
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    N
    Neelkanth Mahadev
    from Delhi, Delhi
    Mar 4, 2024
    Apr 8, 2024
    This thread was updated on Apr 8, 2024
    Resolved
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    Resolved

    Settlement Amount still not released

    This about the Payu money fraud my amount started getting on hold from 12th june when i realised it was late from my amount from 12th june to 22th june all amount is still on hold.
    when i equired they told that due to high risk bussiness we will not be able to release amount at this time.
    So i have to wait till my Lockin period that is 210 days i have to wait.
    Today its almost 270+ Days but still i am struggling to get...
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    #
    #Sultana Parbin
    Feb 29, 2024
    Mar 8, 2024
    This thread was updated on Mar 8, 2024
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    Refund fee

    Address: Assam

    I got email by payu that my fees has been successfully refunded by IGNOU. But i didn't get my fee in my account yet. What's the Matter, why I didn't get the money yet after the status is showing successfull.
    Transaction ID: [protected]
    Merchant Transaction ID [protected]
    Bank Reference Number IGAQTHSMM8
    Timestamp [protected]:00:50.453
    Refund Mode Back to Source
    How to track the refund.
    I added...
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    K
    Kahan Gupta
    Jan 18, 2024
    Jan 29, 2024
    This thread was updated on Jan 29, 2024
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    Kyc Not Getting Updated

    Website: payu.in

    Dear Sir/ Madam,

    Kindly note we have tried updating KYC documents on the site, but they are not getting uploaded, the company doesnt raise a ticket nor has a support staff, our money is blocked in their hands...
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    L
    lakshy fashion
    Jan 10, 2024
    Jan 12, 2024
    This thread was updated on Jan 12, 2024
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    Payumoney not release my account and money

    Address: surat

    Gives very bad service and has hold my money.All the proofs he asked me, all the taxes paid, but he does not release my money. Even if I hired a manager of fourteen thousand from payu money, there is no response. i have also atteched proof....
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    J
    Jim41
    from Mumbai, Maharashtra
    Dec 10, 2023
    Dec 14, 2023
    This thread was updated on Dec 14, 2023
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    Taj Mahal online tickets refund

    Archaeological survey of India (ASI) monument TAJ MAHAL Online Tickets were not generated but amount deducted on www.asipayumoney.com at[protected] at 1:45 pm having payment no. PYU[protected] ... Tickets booking Failed but money still not refunded back....
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    P
    P JEGADEESWARI
    Oct 29, 2023
    Dec 5, 2023
    This thread was updated on Dec 5, 2023
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    Refund of order sent by adidas

    I had purchased an item from adidas
    And returned it. I received an email saying adidas has sent me Rs.1000 via PayU money but I am not receiving any otp. It's been 10 days and I am not able to receive my money...
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    S
    Sairoyal
    from Tirupati, Andhra Pradesh
    Oct 26, 2023
    Dec 5, 2023
    This thread was updated on Dec 5, 2023
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    Payment details

    Address: Chittoor, Andhra Pradesh

    I have paid amount via debit card it is in processing from 1hour I have paid it for my vehicle tax payment please slove the problem...
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    S
    sarveshwar mahapatro
    Oct 19, 2023
    Dec 5, 2023
    This thread was updated on Dec 5, 2023
    Resolved
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    Resolved

    Credit Card fraud using PAYU ADDPAY SERVICES

    There is unauthorised transaction of Rs. 49700 and 49701 on 11th September 2023 through payU Addpay services which I didn't give any consent of.
    The current bill is showing me I have to pay this amount from my pocket.
    Steps taken by me-
    1.Blocked the card immediately
    2.Called Cybercrime, they told that Bank reference number is not there they could come into action after statement is released.
    3. Called ICICI...
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    S
    saleem78619
    from Delhi, Delhi
    Oct 17, 2023
    Dec 5, 2023
    This thread was updated on Dec 5, 2023
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    My KYC is not being completed by you nor is my pending amount being settled.

    My KYC is not being completed by you nor is my pending amount being settled.
    your customer care support is very bad
    please settle my pending amount and close my account.
    otherwise I will complete consumer court.
    your customer care support rating 0 out of 10
    behalf me...
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    S
    [email protected]
    from Navi Mumbai, Maharashtra
    Oct 16, 2023
    Dec 5, 2023
    This thread was updated on Dec 5, 2023
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    Address: navi mumbai

    I made payment of 499.82 rupees via ICICI BANK NETBANKING towards Vodafone bill payment but money was debited from my account but it still not credited to Vodafone company and bill is showing still outstanding . Please refund my money urgently.

    check bank massage amount is credited to your account

    Bill Reference Information : [protected]
    Payment Id [protected]
    Payment Request Id 0
    Payment Request Serial Number 1
    Payee Id 1050
    Consumer Code ORIONTECHNOAGEOPCPRIVATELIMITED[protected]
    Payment Amount INR 499.82
    Date of Payment 09/25/2023 12:00:00
    Payee's Nick Name PAYUMONEY
    Payee Name PAYUMONEY
    Type of Payee M
    PayUMoney customer support has been notified about the posted complaint.
    View replies
    Hi!

    As checked, this is a successful transaction via PayU id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

    Regards,
    Team PayU
    Reply
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      S
      [email protected]
      from Navi Mumbai, Maharashtra
      Oct 16, 2023
      Dec 5, 2023
      This thread was updated on Dec 5, 2023
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      Address: Navi Mumbai, Mumbai City, Maharashtra

      We made payment against VI bill, but that payment not reflected towards our mobile no, payment deducted from our bank
      refund our money on urgent basis

      Bank transaction details
      1 S11179519 25-Sep-23 25-Sep-23 25/09/2023 13:25 BIL/ONL/[protected]/PAYUMONEY /vrsMOB ICICI BANK NODA 499.82

      check below proof, amount credited to your bank
      Bill Reference Information : [protected]
      Payment Id [protected]
      Payment Request Id 0
      Payment Request Serial Number 1
      Payee Id 1050

      Consumer Code ORIONTECHNOAGEOPCPRIVATELIMITED[protected]
      Payment Amount INR 499.82
      Date of Payment 09/25/2023 12:00:00
      Payee's Nick Name PAYUMONEY
      Payee Name PAYUMONEY
      Type of Payee M
      PayUMoney customer support has been notified about the posted complaint.
      View replies
      Hi!

      As checked, this is a successful transaction via PayU id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

      Regards,
      Team PayU
      Reply
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        P
        Panwar priyanka
        Oct 8, 2023
        Dec 5, 2023
        This thread was updated on Dec 5, 2023
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        Want to deactivate my payu account

        I want to deactivate my payu account
        MID no -8215333
        There is no response from contact support
        I don't want to use this account anymore
        They debit unnecessary money from my account...
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