PayUMoney Customer Care
Customer satisfaction rating: 66%
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PayUMoney Customer Care


7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32
Gurgaon District
India - 122002

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
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PayUMoney Complaints & Reviews

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Payumoney — twice payment against confirmtkt booking

 Harvinder Paul Singh on Jun 24, 2019
The above transition is again PNR-[protected] booking id TK8957192u27 IRCTC trans id [protected] ticket from PTKC to Del dated 17.06.2019 booked by me on 08.06.201. They have received payment twice against IOB netbaking transition id @925124 for Rs2278.00 at the time of this payment message received bank server is down & no otp received but my account debited.
After that i have made same trans payment though my SBI credit card trans id 8956605 for Rs 2278.00.
Confirmed ticket has received twice payment against one ticket booking....
Complaint comments  Read comments Complaint category Railways

Payumoney — transaction failed but money debited from my phone pay wallet.

 TəjAswi RAj on Jun 23, 2019
I fill magadh university form so for complete the procedure i made transaction through my phone pay wallet aftr few min transaction failed apper bt the money is debited from my account but the payment doesnot made.hence today is the last date to complete form. i complete the form by next i want my money refunded which is taken through first transaction...
Complaint comments  Read comments Complaint category Banks

Payumoney — material not received also no refund

 Sadasivam Devendran on Jun 21, 2019
I have ordered an item online through payumoney gateway on 21.06.2019 no 847964
ANKUR ANAN. I received the confirmation order on the same date. But still now the item was not shipped or the money was not refunded to my account. The website also not opened showing error 403 forbidden. I need my money back.
website url[protected]/orders/d26ed57c044d94019f1b254d66b3eb38/authentic...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Payumoney — regarding refund issue

 Akshayhacker on Jun 20, 2019
My name is Akshay Singh.
I am looking for an refund from an e-commerce website which was done on 10th June 2019 via PayuMoney gateway.
PayUmoney people are saying that they have already initiated the refund and you will get it within 2 days... But also after mailing and contacting them on regular basis i am not getting any satisfactory answer and it is now more than 10 days I m waiting for my money ... They had provided a stupid ARN number which is of no use for any bank ... My bank is saying we can't track any refund issue ... Actually not a single notification is generated...
Complaint comments  Read comments Complaint category Banks

Payumoney — settlement due more than 1 lakh

 Vaibhavraheja on Jun 20, 2019
Beware merchants, pay u money is a big fraud payment gateway. They settled only small transactions, once you generate a business of more than 2 lakhs, they can start making excuses and stop settling your money in merchant account. They collect all the money of merchants in their pocket. They don't have any manner how to talk with merchants? They are fully rascals and bastards i have speak to one of his agent from the name of Divyam when i asked his full name he said its none of your business they all are frauds and doing openly scam with their merchants kindly do not connect with them...
Complaint comments  Read comments Complaint category Online Shopping

Payumoney — payment by amex

 Amit Makharia on Jun 18, 2019
Amex credit card cvv no shows only 3 digit.I Have tried to make mayment for southcity international school but due to three digit cvv payment gets declined please help how to clear the payment gateway. i have tried in various ways to clear the payment. even your customer care people are not picking up phone.Finding no clue to clear my child school fees...
Complaint comments  Read comments [1]Complaint category Credit Cards

Payumoney — fraud transaction through payumoney against merchant name: shiv pratap singh [Resolved]

 Swaroop GV on Jun 17, 2019

On 14th Jun 2019 made a transaction of rs.1552 to book thirupati darshan ticket via website and got transaction was successful but the ticket has not been received till. Request you to take immediate action against this person & also against Payumoney who help such fraud people. I dont want some one to fool people in the name of God..

Merchant name: shiv pratap singh
order amount: rs 1552
Payment id:[protected]
Merchant order id: Tirupati1903480

Complaint comments  Read comments Complaint category Business & Finances

Payumoney — payumoney customer service no 7321879443

 Fbbbvvg on Jun 16, 2019
Payumoney customer service and they are no longer yyygg get a chance please send me the address and they are no longer in the market for a new job and I have a few questions about the market for a new job and I have a few questions about the market for a new job and I have a few questions about the market for a new job and I have a few questions about the market for a new job and I am so late but...
Complaint comments  Read comments Complaint category Airlines

Payumoney — did not receive money

 MD CREATION on Jun 15, 2019
[protected] Forwarded message[protected]
Date: Tue, 18 Dec 2018, 2:55 pm
Subject: IRCTC Refund mail

Dear Customer,
We wish to inform you that, with reference to refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 70.0 has been processed as per below details:
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:14-Dec-2018
Refund processing date:18-Dec-2018
Refund amount:70.0
Refund reference no:[protected]
Payment Option used : Paytm Wallet
Complaint comments  Read comments Complaint category Banks

Payumoney — amount debited for failed transaction

 Suhas Su on Jun 14, 2019
I had made a payment of Rs.1040 online and it failed, but the amount got debited from the account. There was so message regarding the debit of money, but when I checked my bank balance amount was debited. There was a failed transaction twice and later completed the transaction with different card. it has been 24 hrs and the amount has not been refunded yet. Kindly do the proceedings....
Complaint comments  Read comments Complaint category Universities

Payumoney — ignou fees refund amount

 lalitydv on Jun 13, 2019
Dear sir/madam

I have submitted 30 march for the exam fee to submit the online submission.Two times the transaction failed and the third time transaction was successful and the examination fees were submitted. But my 600 rupee instead of 1800 rupee deducted has been given. My fee is not refunded.I send you account details are available. Please 1200 rupee examination fee refund.Send the receipt of the fee.

ACCOUNT NO:[protected]
IFSC CODE:IBKL0000192...
Complaint comments  Read comments Complaint category Universities

Payumoney — payment not released, no settlements reached my bank payumoney pathetic service for merchants

 chams on Jun 13, 2019
I have been using payumoney for long time. Their worst problem which they do deliberately is collecting all the money at once and then trying to release it. NEFT with UTR [protected] REF NO CITIN[protected] was returned to them for some name mismatch, that was because they held all my money and then tried to release 61k at one go.

Now i have submitted them all details, they said it has been updated but again now they are showing me some NODAL dept, which they say are holding my payment and not releasing it. When last talked, one executive said within 24 hours it will be released...
Complaint comments  Read comments Complaint category Internet Services

Payumoney — we paid through a fake tt devasthanam website

 phanikishan on Jun 12, 2019
I have paid rs 2260- to the merchant assuming that it is a booking site for tirumala dharshan. I thought that the website belongs to ttd but it is not and believed to be fake.

My query is, how come such a reputed pg company like pay u money accepted being the pg for this website!!! Kindly verify the kyc details.

The way the site is designed and organised itself will tell about the quality of the site and payu money surprisingly become the pg for them!

Our payu money merchant id TTD119589 payment id:[protected]...
Complaint comments  Read comments Complaint category Other

Payumoney — cheating by amazing tour and travels

 L K Iyer on Jun 12, 2019

I am Lakshmi Krishnamurthy Iyer from L K Tours and Travels, Bangalore. On 11th May 2019, I paid an amount of Rs 48000/- through Pay U Money to Amazing Tour and Travels for arranging package tour for my customer to Darjeeling and Gangtok. They have cheated me by not arranging vehicle and by giving false hotel booking vouchers. Enclosing the transaction proof. I have also made a complaint to Gangtok Police at Roshathanmarg, Adv at Tees Hazari and also to SO, Spl Crime branch Delhi. Because of this, I have incurred a huge loss of Rs 82000/- because of last minute hotel and cab bookings...
Complaint comments  Read comments Complaint category Travel Agents

Payumoney — payment not release

 Giriamit09 on Jun 10, 2019
I collect my fees from my client via PayUMoney payment gateway. Fees deducted from client account but PayUMoney do'nt transfer this amount in my account. When I write mail regarding this issue then no response I get from PayUMoney. I write mail again and again but not get any response from PayUMoney. I am totally frustrating. It's take more than 7 day....
Complaint comments  Read comments [1]Complaint category Banks

Payumoney — excessive convenience fees charged!

 Wilfred5555 on Jun 10, 2019
Payment ID[protected]
Transaction I'd - f5d7b20cf6da39f96db5

I paid school fees on portal for RS 13400 but got deducted for 13543.84. When i checked why PayU is asking for 143 rs extra for the transaction, i was referred back to the school. But from the school we got a receipt of 13400 only.

As per email interaction with PayU, their executive Satyapal is asking me to check with my bank when the convenience fee is charged by payU

Need clarity and refund!...
Complaint comments  Read comments Complaint category Business & Finances

Payumoney — payumoney money deducted from my account but not received in the receiver's account

 kgrnandu on Jun 10, 2019
I have transfered Rs 2699 via PayUMoney from Healthmug. Order date[protected]. (I have attached the payment id, merchant transaction id, and amount successful info and amount detected from my bank account informations). Money is detected from my account, but in the Healthmug the order is not placed. I have contacted Healthmug they say they did not receive the money, once they receive the money only they can be able to process the order.
So Payumoney team please do the needful to pay the money to Healthmug or refund back the money to my account....
Complaint comments  Read comments Complaint category Online Shopping

Payumoney — send money to fraud merchant future investment

 Rakesh Gopilli on Jun 6, 2019
first they called me for investment & trading purpose and said me to send 5500 registration amt i send that . After that they told me to give 28240 to create an id that also i send . Then i have send 28240 through 4 modes. then they told that amount has been blocked as you have done payment through 4 modes so you have to send it again so after that i have send again 28000. then they again asking for gst 27000. after that i have send half 13500 and stopped send money. so i totally send 75480. so please my humbly request you take action and provide...
Complaint comments  Read comments Complaint category Stock Market

Payumoney — payment deducted but transaction failed

 Capt.Madan Kumar on Jun 5, 2019
Dear sir,
Oreder : one plus 7
Order id: m[protected]
Two transaction done for same order but not confirmed from merchant

Transaction id. [protected]
Pay u reference: lush474kbj6khoow paymobitechcreation
Hdfc bank ref:[protected]
Amount :rs 34414

2. Transaction id [protected]
Pay u reference: lush474kbn7k5pgu paymobitechcreation
Hdfc bank ref:[protected]
Amount :rs 34414

Pls arrange to refund the anount with out delay as the amount involved if huge..

Thanks and brgds
Complaint comments  Read comments Complaint category Mobile Handsets

Payumoney — payumoney tax payment to bbmp bangalore through payu is not credited to bbmp account [Resolved]

 Rajumech4 on Jun 5, 2019
Dear payu team,
I have done payment to bbmp bangalore for the property tax payment through their portal:
The property tax amount rs 541/- has been deducted from my hdfc credit card thru payu gate way option. But i didn’t get payment property tax receipt as this amount is failed to credit to bbmp.

The details of transaction were:
Bbmp application no. – [protected]
Transaction challan id.[protected]
Transaction from hdfc credit card: 4893 77xx xxxx 1460
Transaction date: 01/06/2019
Complaint comments  Read comments [1]Complaint category Tax Services

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