PayUMoney Complaints &amp; Reviews

I received several emails (ambika.kr.[protected]@gmail.com) from PayUmoney stating 'You have received Rs. ____ from Adidas from last year, but now these links showing 'The link you followed has expired', so I am unable to receive all these payments. Kindly regenerate/activate these links. Waiting for resolving the issue
Regards...

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Address: 294 D , PHASE I,POCKET II

Agent name Prem Gaur ([protected]) is abusing and misbehaving with me, he is crossing his limits, i will approch RBI in case you don't provid me relief, Please look in it ASAP....

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Address: Gurugram

Website: Payu.in

Payu payment gateway has put my 10 lakhs settlement on hold and they asked proof of delivery and invoices
we have sended all invoices and Dispatch details and POD
Suddenly key manager of my account named saqib wani he has blocked me I have called with another number then on that number he has blocked me too
It’s been 2 months they are have not settled my 10 lakh rupees of settlement nor responding to mail and from...

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Address: NA

Test...

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I t r rathna kumar made a transction for income tax department for link aadhar amount of rs 1000.Hence money debited in my sb account of canara bank a/c[protected] narayanaguda branch hyderabad

payumoney company failed to transect the amout to incometax department showing cm 90004-duplicate record

so i need clarification regading the transction and revert the money back

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 1, 2024

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

PayUMoney Customer Care

from Gurgaon, Haryana

Jul 11, 2024

Verified Support

Hi,

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Nov 25, 2024

Hi! We are not able to trace any transaction with the given information. Please share below mentioned details via help.payu.in for further assistance with your query.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• Last 4 digits of your card.
• UPI / VPA if any used

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I was doing payment for BitsHD application. Payment is deducted from my account but on page it was showing Error code: Eferr021.

Some details:
Mode: Cred UPI
Successful Payment transaction id in my Cred App:[protected]
Date: 19/04/2024
Time: 12:15 PM

Kindly please resolve this issue or refund payment....

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I didnt take any loan from payumoney but a loan of Rs4960 is showing in my cibile score so remove this asap

Mar 28, 2024

Complaint marked as Resolved

a loan is showing in my cibil score from payu money which is not mine so remove that loan account from my cibil score

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 08, 2024

PayUMoney Customer Care's response Hi! Please connect with Lazypay team on [protected]@lazypay.in for further assistance with your query.

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This about the Payu money fraud my amount started getting on hold from 12th june when i realised it was late from my amount from 12th june to 22th june all amount is still on hold.
when i equired they told that due to high risk bussiness we will not be able to release amount at this time.
So i have to wait till my Lockin period that is 210 days i have to wait.
Today its almost 270+ Days but still i am struggling to get...

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Address: Assam

I got email by payu that my fees has been successfully refunded by IGNOU. But i didn't get my fee in my account yet. What's the Matter, why I didn't get the money yet after the status is showing successfull.
Transaction ID: [protected]
Merchant Transaction ID [protected]
Bank Reference Number IGAQTHSMM8
Timestamp [protected]:00:50.453
Refund Mode Back to Source
How to track the refund.
I added the screenshot also. Resolve this issue as soon as possible. It is humble request. As refund amount is 9700 and is a big amount for me.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2024

PayUMoney Customer Care's response Hi! As checked, transaction via PayU ID [protected] is refunded on 29/02/2024 and it may take 5-7 working days (except Saturday, Sunday and bank holidays) for funds to reflect in original mode of payment. Request you to wait till the given timeline.

Mar 07, 2024

Updated by #Sultana Parbin How many more days will it take to get a refund ?

Mar 08, 2024

Updated by #Sultana Parbin Resolved

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#

#Sultana Parbin

Mar 7, 2024

How many more days will it take to get a refund

PayUMoney Customer Care's response, Nov 14, 2024

Verified Support

It takes 7 working days for refund to reflect in original mode of payment.

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Website: payu.in

Dear Sir/ Madam,

Kindly note we have tried updating KYC documents on the site, but they are not getting uploaded, the company doesnt raise a ticket nor has a support staff, our money is blocked in their hands

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 29, 2024

Verified Support

Hi! Apologies for the inconvenience. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.

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Address: surat

Gives very bad service and has hold my money.All the proofs he asked me, all the taxes paid, but he does not release my money. Even if I hired a manager of fourteen thousand from payu money, there is no response. i have also atteched proof....

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Archaeological survey of India (ASI) monument TAJ MAHAL Online Tickets were not generated but amount deducted on www.asipayumoney.com at[protected] at 1:45 pm having payment no. PYU[protected] ... Tickets booking Failed but money still not refunded back....

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I had purchased an item from adidas
And returned it. I received an email saying adidas has sent me Rs.1000 via PayU money but I am not receiving any otp. It's been 10 days and I am not able to receive my money...

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Address: Chittoor, Andhra Pradesh

I have paid amount via debit card it is in processing from 1hour I have paid it for my vehicle tax payment please slove the problem

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PayUMoney Customer Care

from Gurgaon, Haryana

Dec 5, 2023

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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There is unauthorised transaction of Rs. 49700 and 49701 on 11th September 2023 through payU Addpay services which I didn't give any consent of.
The current bill is showing me I have to pay this amount from my pocket.
Steps taken by me-
1.Blocked the card immediately
2.Called Cybercrime, they told that Bank reference number is not there they could come into action after statement is released.
3. Called ICICI...

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My KYC is not being completed by you nor is my pending amount being settled.
your customer care support is very bad
please settle my pending amount and close my account.
otherwise I will complete consumer court.
your customer care support rating 0 out of 10
behalf me

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Dec 5, 2023

Verified Support

Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.

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Address: navi mumbai

I made payment of 499.82 rupees via ICICI BANK NETBANKING towards Vodafone bill payment but money was debited from my account but it still not credited to Vodafone company and bill is showing still outstanding . Please refund my money urgently.

check bank massage amount is credited to your account

Bill Reference Information : [protected]
Payment Id [protected]
Payment Request Id 0
Payment Request Serial Number 1
Payee Id 1050
Consumer Code ORIONTECHNOAGEOPCPRIVATELIMITED[protected]
Payment Amount INR 499.82
Date of Payment 09/25/2023 12:00:00
Payee's Nick Name PAYUMONEY
Payee Name PAYUMONEY
Type of Payee M

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Dec 5, 2023

Verified Support

Hi!

As checked, this is a successful transaction via PayU id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

Regards,
Team PayU

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Address: Navi Mumbai, Mumbai City, Maharashtra

We made payment against VI bill, but that payment not reflected towards our mobile no, payment deducted from our bank
refund our money on urgent basis

Bank transaction details
1 S11179519 25-Sep-23 25-Sep-23 25/09/2023 13:25 BIL/ONL/[protected]/PAYUMONEY /vrsMOB ICICI BANK NODA 499.82

check below proof, amount credited to your bank
Bill Reference Information : [protected]
Payment Id [protected]
Payment Request Id 0
Payment Request Serial Number 1
Payee Id 1050

Consumer Code ORIONTECHNOAGEOPCPRIVATELIMITED[protected]
Payment Amount INR 499.82
Date of Payment 09/25/2023 12:00:00
Payee's Nick Name PAYUMONEY
Payee Name PAYUMONEY
Type of Payee M

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Dec 5, 2023

Verified Support

Hi!

As checked, this is a successful transaction via PayU id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

Regards,
Team PayU

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