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PayUMoney Complaints & Reviews

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Last updated Mar 4, 2024
Complaints 3769
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PayUMoney reviews & complaints(3769)

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N
Neelkanth Mahadev
from Delhi, Delhi
Mar 4, 2024
Mar 18, 2024
This thread was updated on Mar 18, 2024
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Settlement Amount still not released

This about the Payu money fraud my amount started getting on hold from 12th june when i realised it was late from my amount from 12th june to 22th june all amount is still on hold.
when i equired they told that due to high risk bussiness we will not be able to release amount at this time.
So i have to wait till my Lockin period that is 210 days i have to wait.
Today its almost 270+ Days but still i am struggling to get...
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#Sultana Parbin
Feb 29, 2024
Mar 8, 2024
This thread was updated on Mar 8, 2024
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Refund fee

Address:Assam

I got email by payu that my fees has been successfully refunded by IGNOU. But i didn't get my fee in my account yet. What's the Matter, why I didn't get the money yet after the status is showing successfull.
Transaction ID: [protected]
Merchant Transaction ID [protected]
Bank Reference Number IGAQTHSMM8
Timestamp [protected]:00:50.453
Refund Mode Back to Source
How to track the refund.
I added...
+1 photos
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K
Kahan Gupta
Jan 18, 2024
Jan 29, 2024
This thread was updated on Jan 29, 2024
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Kyc Not Getting Updated

Website:payu.in

Dear Sir/ Madam,

Kindly note we have tried updating KYC documents on the site, but they are not getting uploaded, the company doesnt raise a ticket nor has a support staff, our money is blocked in their hands...
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L
lakshy fashion
Jan 10, 2024
Jan 12, 2024
This thread was updated on Jan 12, 2024
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Payumoney not release my account and money

Address:surat

Gives very bad service and has hold my money.All the proofs he asked me, all the taxes paid, but he does not release my money. Even if I hired a manager of fourteen thousand from payu money, there is no response. i have also atteched proof....
+5 photos
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J
Jim41
from Mumbai, Maharashtra
Dec 10, 2023
Dec 14, 2023
This thread was updated on Dec 14, 2023
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Taj Mahal online tickets refund

Archaeological survey of India (ASI) monument TAJ MAHAL Online Tickets were not generated but amount deducted on www.asipayumoney.com at[protected] at 1:45 pm having payment no. PYU[protected] ... Tickets booking Failed but money still not refunded back....
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P
P JEGADEESWARI
Oct 29, 2023
Dec 5, 2023
This thread was updated on Dec 5, 2023
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Refund of order sent by adidas

I had purchased an item from adidas
And returned it. I received an email saying adidas has sent me Rs.1000 via PayU money but I am not receiving any otp. It's been 10 days and I am not able to receive my money...
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S
Sairoyal
from Tirupati, Andhra Pradesh
Oct 26, 2023
Dec 5, 2023
This thread was updated on Dec 5, 2023
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Payment details

Address:Chittoor, Andhra Pradesh

I have paid amount via debit card it is in processing from 1hour I have paid it for my vehicle tax payment please slove the problem...
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S
sarveshwar mahapatro
Oct 19, 2023
Dec 5, 2023
This thread was updated on Dec 5, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Credit Card fraud using PAYU ADDPAY SERVICES

There is unauthorised transaction of Rs. 49700 and 49701 on 11th September 2023 through payU Addpay services which I didn't give any consent of.
The current bill is showing me I have to pay this amount from my pocket.
Steps taken by me-
1.Blocked the card immediately
2.Called Cybercrime, they told that Bank reference number is not there they could come into action after statement is released.
3. Called ICICI...
+4 photos
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S
saleem78619
from Delhi, Delhi
Oct 17, 2023
Dec 5, 2023
This thread was updated on Dec 5, 2023
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My KYC is not being completed by you nor is my pending amount being settled.

My KYC is not being completed by you nor is my pending amount being settled.
your customer care support is very bad
please settle my pending amount and close my account.
otherwise I will complete consumer court.
your customer care support rating 0 out of 10
behalf me...
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S
from Navi Mumbai, Maharashtra
Oct 16, 2023
Dec 5, 2023
This thread was updated on Dec 5, 2023
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Vodafone bill payment not done

Address:navi mumbai

I made payment of 499.82 rupees via ICICI BANK NETBANKING towards Vodafone bill payment but money was debited from my account but it still not credited to Vodafone company and bill is showing still outstanding . Please refund my money urgently.

check bank massage amount is credited to your account

Bill Reference Information : [protected]
Payment Id [protected]
Payment Request Id 0
Payment Request...
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S
from Navi Mumbai, Maharashtra
Oct 16, 2023
Dec 5, 2023
This thread was updated on Dec 5, 2023
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Payment of VI bill

Address:Navi Mumbai, Mumbai City, Maharashtra

We made payment against VI bill, but that payment not reflected towards our mobile no, payment deducted from our bank
refund our money on urgent basis

Bank transaction details
1 S11179519 25-Sep-23 25-Sep-23 25/09/2023 13:25 BIL/ONL/[protected]/PAYUMONEY /vrsMOB ICICI BANK NODA 499.82

check below proof, amount credited to your bank
Bill Reference Information : [protected]
Payment Id [protected]br...
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P
Panwar priyanka
Oct 8, 2023
Dec 5, 2023
This thread was updated on Dec 5, 2023
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Want to deactivate my payu account

I want to deactivate my payu account
MID no -8215333
There is no response from contact support
I don't want to use this account anymore
They debit unnecessary money from my account...
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A
amit24404
Sep 30, 2023
Dec 5, 2023
This thread was updated on Dec 5, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Settlement not completed after 7 month

Address:
Begusarai Bihar, 851133

MID: 8723400 ( Amit Kumar )
Tickit ID: DA[protected]
I am freelancer in IT sector, i work digital marketing services, website development and lead generation . My payu settlement is on HOLD from 3rd March 2023 and as per payu norms, if i am unable to submit documents, i have to wait for 210 days and then payu will settle my money but now completed 211 days are over but still...
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V
vijayjainrtm
from Ratlam, Madhya Pradesh
Sep 19, 2023
Oct 3, 2023
This thread was updated on Oct 3, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non Settlement of Funds

Address:Gurgaon

Subject: Complaint Regarding Non-Settlement of Transactions since August 2023
Dear PayU Payment Gateway Team,
I am writing to express my extreme dissatisfaction and frustration regarding the non-settlement of transactions captured through your payment gateway since long time almost in 2023. Despite numerous attempts to seek resolution and get in touch with your support team, we have received no response or assistance.
Below...
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D
Devaraj1
Sep 15, 2023
Sep 18, 2023
This thread was updated on Sep 18, 2023
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PayU not releasing my settlements

My merchant I'd is 8645826
I am devaraj from Coimbatore, Tamil Nadu. I was using PayU payment gateway for my business for the past 1 year. I own a registered event management company. Last year Sep'22, PayU made hold on my account and they locked my funds. They asked me to wait for 210 days to release the settlements. I tried contacting them multiple times. But there was no proper response from them. PayU is holding my 686106 INR....
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T
Sep 14, 2023
Jan 12, 2024
This thread was updated on Jan 12, 2024
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Settlement is under process SCAM ALERT/ Fraud ALERT

Address:9th Floor, Bestech Business Tower, Sector 48, Gurgaon, Haryana – 122003
Website:payu.in

MID: 8764033
Tickit ID: CS[protected]
Tickit ID: GQ[protected]
Tickit ID: AB[protected]
Tickit ID: BP[protected]
Tickit ID: OK[protected]
Tickit ID: DM[protected]
Tickit ID: IZ[protected]
Tickit ID: ZT[protected]
Tickit ID: KK[protected]
Tickit ID: NP[protected]
First of all i say that PAYU IS TOTALLY SCAMMER AND FRAUD COMPANY. I will explain here why.

1) First...
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N
Sep 14, 2023
Sep 18, 2023
This thread was updated on Sep 18, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Settlement is under process since last 7 Days (PAYU FRAUD ALERT)

Address:9th Floor, Bestech Business Tower, Sector 48, Gurgaon, Haryana – 122003
Website:payu.in

MID: 8764033
Tickit ID: CS[protected]
Tickit ID: GQ[protected]
Tickit ID: AB[protected]
Tickit ID: BP[protected]
Tickit ID: OK[protected]
Tickit ID: DM[protected]
Tickit ID: IZ[protected]
Tickit ID: ZT[protected]
Tickit ID: KK[protected]
Tickit ID: NP[protected]
First of all i say that PAYU IS TOTALLY SCAMMER AND FRAUD COMPANY. I will explain here why.

1) First...
+3 photos
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T
Sep 8, 2023
Sep 18, 2023
This thread was updated on Sep 18, 2023
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Stilt settlement is in process, not received yet.

Address:9th Floor, Bestech Business Tower, Sohna Road, Gurgaon Sector 48, Gurgaon - 122001 (Near Tatvam Villas)
Website:payu.in

MID: 8764033
Tickit id: OK[protected]
Still my settlement is in process, I don't recieve it today. Why it take such time? I want my money to be settle in my bank immediately. Please do it fast....
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C
Cureayu
Sep 5, 2023
Sep 18, 2023
This thread was updated on Sep 18, 2023
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I have a merchant account and they have been holding my payment for 9 months

I have a merchant account with payu and they have been holding my settlement for 9 months. I have been constantly trying to reach them but they are not replying to my ticket and they just close my tickets with an automated message.. I am an owner of a small business and I cannot afford such a hold on my payments and need them to run my business. Please help. My ticket id is WR[protected]...
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A
Aasha@
Sep 5, 2023
Sep 18, 2023
This thread was updated on Sep 18, 2023
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Settlement on Hold. pls check complete my Kyc.

My payu merchant id 6817255
On 02/09/2023 i received 2500 money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response.
As per the payu request I have submitted all the required documents.Deed, Pan etc.
There is no any customer care number for us to contact. Why you don't have any customer care number.???
If we don't receive our settlement money soon...
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