Payback Bazaar — Amount deducted but showing failed transaction and not refund

Address:	Lucknow, Uttar Pradesh, 226024
Website:	Payback bazaar

I'm trying to purchase a promo code but amount deducted two times by payback bazaar but showing failed transaction and not refund same amount, I sent many mails to payback bazaar and payu.in but only replies by payu.in...


Dear Customer,

Greetings!

Please note that we do not have sufficient balance in the merchant's wallet to refund this transaction. Therefore, we request you to either contact with the website directly, or else, you can take a legal action against them.

We appreciate your understanding with regard to this matter.

Regards,
Manisha Parmar


Dear Merchant,

Greetings!

Request you to kindly confirm if you have provided the services against the below transaction or not. If yes, then kindly share the POD's or if not, then kindly allow as to process the refund.

Transaction ID: 177b9c886279e8ccea36

ACTIONS TAKEN
Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN
[protected] [protected] [protected] capture 177.00 SUCCESS [protected]:49:29 [protected]:49:29 NA


Dear Merchant,

Greetings!

Request you to kindly confirm if you have provided the services against the below transaction or not. If yes, then kindly share the POD's or if not, then kindly allow as to process the refund.

Transaction ID: 177b9c886279e8ccea36

ACTIONS TAKEN
Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN
[protected] [protected] [protected] capture 177.00 SUCCESS [protected]:49:29 [protected]:49:29 NA


Dear Customer,

Request you to write back to us in case merchant fails to share the POD's/revert within 48-72 working hours.
Also note, that refund against your transaction has been processed successfully by the merchant for Payu id:[protected] on[protected]. Kindly refer ARN(acquired refund reference number) which is generated by our bank after the refund has been processed successfully from their end. Request you to contact your Card issuing department with the given ARN in order to get refunded amount.

ARN: 74587915365000058186127

ACTIONS TAKEN
Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN
[protected] [protected] [protected] capture 177.00 SUCCESS [protected]:33:09 [protected]:33:09 NA
[protected] [protected] [protected] refund 177.00 success [protected]:50:49 [protected]:56:22 74587915365000058186127