PayU — I paid through payU to buy product online but

PayU — I paid through payU to buy product online but

S Santu.Hyd from Warangal, Telangana Feb 7, 2022 Mar 1, 2022 This thread was updated on Mar 1, 2022

Hi, I have purchased online and got reply from email : payu.in through pay on January 24thth 2022 to Merchant name as UMESH OGHADBAI NAKUM and mentioned email as [protected]@payu.in. There is no response from other side and I think it is purely cheating and online fraud kindly look in to it as there is no communication after payment is done. Please make sure I get my money back. Thanking you. +1 photos Was this information helpful? No (0) Yes (1)
PayUMoney customer support has been notified about the posted complaint. Verified Support Feb 09, 2022 PayUMoney Customer Care's response Hi, Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - cdd4f7425bb217b0042e in order to get the status at their end. Regards, Team PayU Feb 09, 2022 Updated by Santu.Hyd How to contact merchant directly? I didn't find any email id or contact number of merchant. How do I get in touch ? If some merchant got contact number, his phone will never work or won't respond to email either. I want to know is there procedure to contact them? Have you checked with them whether they are genuine or fake person ? Verified Support Feb 11, 2022 PayUMoney Customer Care's response Hi, Please find merchant email ID- service.[protected]@gmail.com We'd advise you to kindly contact your bank to raise a chargeback against your transaction/s if the concerned merchant is not providing the services/refund. Regards, Team PayU Mar 01, 2022 Updated by Santu.Hyd Why I should contact bank when problem is from merchant side or payU. I have already written that merchant is not responding to email at all. So I think it's payU responsibilty to look after. So Kindly refund my money back.
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