PayU — Money got deducted but no message regarding initiation of refund.

Ramana Kumar 17

Apr 25, 2023

Website:

PayU & OnePlus

I've tried ordering a product from OnePlus store App, while placing the order my money got deducted from credit card and order got cancelled. Meanwhile i recieved a message regarding initiation of refund.
But again when I tried to order same product for the second time my money got deducted and this time there is no confirmation regarding initiation of refund. Order is not placed either.

Please look into this.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 27, 2023

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU