PayU — Not providing merchant details on fraudulent transaction

hanemara

from Chennai, Tamil Nadu

May 16, 2023

Address:	PayU Payments Private Limited ("PayU")
Website:	clogcollsh.com and payu.in

Against a google ad by clogcollsh.com, I paid two payments for 2 orders through PayU payment platform. Now the company is non existent and not reachable. Approached PayU for getting merchant details for whim monies were collected and credited but they are not providing.
I feel PayU should have done its due diligence on the merchant before agreeing to collect monies on its behalf. Now the company is not reachable and am neither aware about the order nor is money returned.
PayU is party to this fraudulent transactions and is answerable to the customers who have paid through their platform

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PayUMoney Customer Care

from Gurgaon, Haryana

May 18, 2023

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU