[Resolved]  Payu Payments Pvt Ltd — Money debited towards payumcafee but merchant did not received

Hello Sir/Madam,

I have done a transaction towards McaFee subscription on 05-Sep-2025 of amount Rs. 999/- through internet banking from HDFC bank. The amount debited from my account and I also received message that Rs. 999 amount is debited towards PAYUMCAFEE. I checked my bank statement, and it is present with reference number with successful transaction. Whereas the subscription did not happen and the transaction shows failed in last step. When call to McAfee customer care they can't be able to see any transaction. When spoke with HDFC customer care, they are telling payment is successful and reach to merchant.

Now I want my money refund as there is no transaction showing from McAfee side and service did not receive. I am thinking the merchant is fraud or some issue with bank, but I want my hard-earned money to be refund.

Please see the attached document for refernce