PayU — prepaid online with pay u money order not received

Sheikh Abdul Waheed

from Vijayawada, Andhra Pradesh

Address:	500024
Website:	Customer complaints

Hi
I purchased two bottles of medicine from health mug on 11th of July 2018.
Till today not received .
Twice I called they replied within 48 hours you get.
Now they says it's delivered to wrong adress.
Not my problem you send me my stuff immediately.
It's between courier services and you am loosing my patience.
Kindly despatch the same at your earliest.
Be fair enough.
Looking forward to hear from your end.
Best Regards
S.A.Waheed

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Verified Support

Aug 13, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Verified Support

Aug 13, 2018

PayUMoney Customer Care's response Hey Abdul,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Team PayU