[Resolved] Payubiz — order not placed but money deducted
J
Jega Biju Prakash
from Madurai, Tamil Nadu
Address:
Madurai, Tamil Nadu, 625014
I ordered a book on atithi books site through your merchant site paybiz using freecharge wallet.. My money of rs 730 got deducted... Neither order is placed nor money is refunded... Kindly look into it... Pls provide a contact number for enquiry because there is no reply to the mail i sent... Atleast let me know if the order will be placed or the money will be refunded or not... Been more than 24hrs...
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Jun 29, 2018
Complaint marked as Resolved
PayUMoney customer support has been notified about the posted complaint.
Verified Support
May 27, 2018
PayUMoney Customer Care's response Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
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