[Resolved] Payubiz — payubiz - purchasing the course from udemy failed but money deducted from my acc to time of money

Abhay Chouksey

from Powai, Maharashtra

Address:	50 Geet Bunglow, Bhawani Dham Phase 2, Narela Jod ,Ayodhya Bypass, Bhopal, Madhya Pradesh, 462041
Website:	udemy.com

Hi team,
I have purchased a course from udemy app and money was deducted from my account but the course has not been offered to me.
I have been trying for a refund but there is no reply money has been debited from my account but there is no response to the purchase of the course.
Please do kindly look into it and refund my money back.
Ref no.[protected]

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Apr 17, 2020

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2020

PayUMoney Customer Care's response Hi Abhay,

Hi, please share the below details with us and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used