[Resolved] PayUMoney — account debited and payumoney shows successful transaction but money not received by the university

PAWAN RAYPASWAAL

from Allahabad, Uttar Pradesh

Address:

Hisar, Haryana, 125001

I submitted my exam fee through payumoney to my university as my university uses the payumoney gateway. Amount was debited from my account and i also get a transaction successful email from payumoney but my university didn't recieve the money. Then where my money is.
My payment id is :[protected]
Merchant transaction identifier is :68e5574c636028c0d6f9.
Paid on :[protected]
I want to know where my money is.

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Nov 4, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU