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[Resolved]  PayUMoney — account debited even when transaction is failed

Sir, i was purchasing an video course (Bank prime) from adda 247 today but my transaction failed. I tried thrice but i got same msg of transaction failed. But my account is debited thrice by 14997. When i have not bought anything then why my account is debited when transaction failed. When will you refund my money back? My payment id were-
[protected],[protected],[protected].
Please respond asap. Waiting for your response.
-aahna gour
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May 18, 2018
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2018
PayUMoney Customer Care's response Hi Aahna,

Hi, your payment via TXN id[protected],[protected],[protected] is failed. We have not received any funds for the same at our end. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim. You may also contact your bank for further help and support.

Regards,
Team PayU
Complaint comments 
1 Comment

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Comments

Sir mene tatkal me tiket kiya tha mera tiket hogaya tha but tiket wating me ane se me tiket cancel kar diya tha, likin refund ab tk muje nhi mila

Reply
PayUMoney Customer Care's response, Apr 17, 2018
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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