[Resolved]  PayUMoney — Account suspended and settlements on hold.

Address:

bilaspur chhatisgarh

MID: 858624
QUERY ID: MA[protected]

I launched my website on 10th July made on Shopify and used PayU as a payment gateway provider.
orders started coming in as I was running a social media promotion on Instagram.
on the 12th of July, my payments got held by PayU and they asked for some basic invoices and line of business.
I provided them with everything like invoices, bills, and proof of delivery.
as they held my payments I stopped taking orders from Shopify and canceled all the social media promotions.
Around 30 T-shirts were sold in 2 days I give payU a free hand to contact my customers and ask them if they received it or not.

now they have suspended my account for 210 days and haven't completed the settlements.
Reasons that they mentioned :
1) my website is not having traffic for the last 3 months.
- First of all, I launched this website on 10th July 2022, how can I generate traffic before 3 months.
2) payment is being collected from any other source.
- There's not even a single another source for me to collect that payment. you can track the transaction that where the people made the payment.

I request PayU to settle all the held payments ASAP, cause it's hard-earned money that needs to be reinvested to make a business grow.

Mob Number: [protected]

I have attached some proof that I provided them with all the invoices and proof.