[Resolved] PayUMoney — airbnb refund not credited into my account

[Resolved] PayUMoney — airbnb refund not credited into my account

S ShashiAnand91

I had made booking on airbnb. However, i cancelled due to ongoing virus spread and lockdown. Airbnb issued refund of 40, 517.14 to my account through payu, under receipt id: rcnw5nbrc8. The transaction code airbnb says is [protected]. The refund was initiated on 15th march 2020. Yet there is no payment into my account. I checked with airbnb and they had issued the refund from their end. I have to check with payu is what airbnb responded. Request you to please credit the money in my account. Was this information helpful? No (0) Yes (0)
Apr 7, 2020 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Apr 07, 2020 PayUMoney Customer Care's response Hi, We regret the inconvenience caused. We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further. • PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team PayU
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