[Resolved]  PayUMoney — Airbnb refund not received

My refund from Airbnb was initiated on June 4, 2023 through PayU gateway. They said it would take maximum 15 business days for it to show up in my account so I waited till June 23. It has been longer than that now and the money has not been credited to my account. I have confirmation receipt from Airbnb that the transaction was successful from their end and my bank has also confirmed that they have not received this amount. PayU has not responded to my mails regarding this escalation as to why the amount has not reached me, I have already sent them the details as below:

Refund Amount - 23, 083.44/-Rs
- Refund date :[protected]
- Refunded to ( Payment method) — Pay U
- Payment code :- S4WT7228LGGDP672
- ARN :- 74332743156315564787003
- Receipt:- RCPWTZHDYS

Require an immediate resolution on this as I have been following up from a very long time.