[Resolved]  PayUMoney — all settlement on hold because of one payment

I am a verified merchant on payumoney india and my merchant id is :- 7000889
One of my customer was done a transaction via pay u using debit card, below is the transaction detail.

Transaction id :[protected] dated :- 17/6/2020
Description : uftxpa0om0
Amount :- rs.545

Complaint query ticket generated on 17/6/2020
Ticket number :- bf[protected]
Reply received on 18/6/2020, detail is given below from payumoney
Information required

(Kindly provide invoice, proof of delivery and buyer confirmation through website stating (Kindly provide invoice, proof of delivery, for the transactions that are put on hold)

My business is individual how can i provide gst bill and registration numbe r

I have asked that i will show you my customer details if you need
They are not responding

Almost 10k amount was blocked for the 545 rupees

Please resolve the issue

Thanks.