[Resolved] PayUMoney — allowing payment for fake website ezeephone.com

ssjmbhsp

from Delhi, Delhi

Address:

https://www.ezeephones.com/

Dear sir

Payumoney is allowing payment of fake site ezeephone.com. Ezeephone.com is selling phone and tablets on internet. There is no confirmation of order on ezeephone.com. Ezeephone.com contact number and email ids are fraud. Getting failed email message.

I bought one tablet of rs 3999.20. Payment processed through payumoney. Both ezeephone.com and payumoney are doing fraud together.

Please help me to get my refund.

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Jun 8, 2020

Complaint marked as Resolved

No action taken. Not sure how it is marked as resolve. No response from company on this case.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2020

PayUMoney Customer Care's response Hey, this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly on
ankur.[protected]@preshatrading.com, [protected] to get the status at their end. Hope this helps.

Regards
Team PayU

Jun 10, 2020

Updated by ssjmbhsp There is no merchant exists and no support email ids and numbers are working. How come payumoney register this type of merchant who is doing fraud with customer. Please help me to refund my money.

I have attached merchant address and mail I'd which is not working.

Verified Support

Jun 11, 2020

PayUMoney Customer Care's response Hi, we have notified the merchant for the same. They shall assist you soon. Thanks!

Jun 14, 2020

Updated by ssjmbhsp Not sure how you are contacting vendor when he is fraud. Please initiate refund urgently and close this case.

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Comments

Syed Fazullah

Not got cinfirmation of order no. : [protected] which is placed on 14-June-2020 at 2:17pm in www.ezeephones.com...Please give confirmation on my mobile number :[protected]...
Otherwise pls refund my money...

Thank You

PayUMoney Customer Care's response, Jun 16, 2020

Verified Support

Hey, this is a successful TXN via PayU Payment Id - 10517456005 at our end, the amount for the same has been remitted to the merchant www.eloda.biz. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly to get the status at their end.