PayUMoney — Amount debited but not received

I have done a payment for 32499 to payu on 16th August amount debited from my account n even gpay is showing payment successful paid to payu initially they told to wait 5 to 7 working days then after that they told to wait 7-10 working days now that also passed they are not doing anything even though ticket is raised not one but I raised two tickets
Ticket no FX[protected]