[Resolved] PayUMoney — amount debited from wallet but not credited to the bank account

[email protected] Mishra

from Kolkata, West Bengal

Address:

Puri, Odisha, 752002

I have sent 3000 rupees from my wallet to my husband's bank account on13/11/2017. The amount debited from my wallet but not credited to my husband's account. The transaction showed successful. I contacted in the need help section, mailed to customer care but problem not solved.

Txn id - 901a93319b0e443780ca0b458442fa34

Kindly resolve this problem.

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Jan 1, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

PayUMoney Customer Care's response Hi,

Please note that your withdrawal amount of RS 3000 has been refunded under Citrus Txn Id CTX[protected] to your source account credit card ending with 1124. The amount shall credit back to your bank account within 7 to 10 bank working days(excluding Sat, Sun and public holidays).

This is due to exceeding monthly withdrawal limit of Rs 3000 per month. For any more information related to the same please visit our FAQ section at http://www.citruspay.com/citruscashfaqs.html#Withdrawals

Regards,
Team PayU

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Comments

anoop958

from Gauribidanur, Karnataka

Transaction id : [protected]
Transaction date :12/11/2017
Refund id:[protected]
I did transaction through my federal bank account
But it refunded to payumpp bank .. i want to know how to get my money back?

PayUMoney Customer Care's response, Nov 30, 2017

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team