[Resolved] PayUMoney — Amount deducted but merchant not received money

[Resolved] PayUMoney — Amount deducted but merchant not received money

T tayalrachit

Hi, I paid to siddhi sringar inr 630 on august 6, 2020 though payumoney. Amount is deducted from my credit card and as per bank transaction was successful. As per bank's records transaction code is 084468. Please look into it and resolve. Was this information helpful? No (0) Yes (0)
Aug 5, 2021 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint.
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PayUMoney Customer Care

from Gurgaon, Haryana

Verified Support

Hi,

Please note that this is a successful transaction via PayU ID - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Team PayU

tayalrachit's [Complaint's author] reply, Aug 11, 2020

If it's succesful transaction, why money is not paid to merchant. Give me merchant details i.e. merchant name and contact details to whom money is paid by Payu if it's successful transaction.