[Resolved] PayUMoney — Amount deducted but ticket not generated

Pulate Akshay

from Delhi, Delhi

Address:	Flat no 504 , B3 Golf city plot 7, Cape town road
Website:	asi.payumoney.com

I done the payment for 2 tickets for Tajmahal of Rs. 500 on[protected] for visit date[protected] & my amount is deducted but ticket was not generated here is the below details
Transaction Id :T2012251920441476129474
Collect ID: C2012251920259751353171 this website is very bad & there is no option to get help from help desk ..there is not contact number to ask do help or register the complaint ..one of the most scammer website

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Aug 13, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2020

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU