[Resolved] PayUMoney — amount deducted from account but transaction failed, still no refund | |||
Hi, I have done transaction on 21 sep 17, 05:35 pm. Transaction details given below: Merchant name - www.aquafresh.company Merchant order id - 63 Payment id:[protected] Amount - 1199 Amount paid through upi and payee is [protected]@axis. Amount deducted from my account. When i send a mail to payumoney customer care, their representative told me transaction was failed but when i contact with bank, bank representative told me transaction was successes.in statement it shows success. Bank name - dbs india Transaction screen shot attached. I have also attached screen shot of my transaction. Still waiting from refund. Neither bank nor payumoney taking responsibility. My money has stuck. Was this information helpful? | |||
Nov 7, 2017 Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint. Verified Support Oct 06, 2017 PayUMoney Customer Care's response Hi Arjun, We would like to inform you that the TXN for the Payment Id[protected] / [protected] is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support. Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html Regards, Team PayU | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
60%
Complaints
3770
Pending
436
Resolved
2131
View all 3770 PayUMoney reviews & complaints
7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002
View all PayUMoney contact information
I got replied from bank.
Based on your reply I will take my next step.
We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -
• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately you can also contact us at care@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html
Regards,
PayU Team