[Resolved] PayUMoney — amount deducted from my bank a/c but payayu sent email transaction failed!

Vaibhav81c

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400091

Hello, myself [removed]; i have placed an order of england home football jersey & shorts fifa world cup 2018 (Size l 39’- 40’ inches). On sportheap.com & paid the amount of ₹ 797/- through upi app... Amount also got “debited from my bank account “! Please send the brand new product at an early date! Transaction id :[protected] paid on 14 june, 2018 ; 12:24 to payu money by bhim app!... But sportsheap.com when contacted on whatsapp said that they did not recieve any payment from payu... Sending the screenshots of the payment done through bhim app. & sms screenshots of payu requesting money! Thanks

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Jul 31, 2018

Complaint marked as Resolved

The Company Refunded My Amount after Nearly a Month ! ... So No issues!...Thanks

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Jun 17, 2018

Updated by Vaibhav81c I Have provided the Screenshots of the Transaction where the Money has been sent to PayU Payments pvt Ltd. from my Bank a/c ! ... so I Refuse to accept your above Reply of “unable to trace any transaction “ !

Jun 18, 2018

Updated by Vaibhav81c Hello, Myself [removed] ; I visited my Bank just Now & the Bank officials clarified about the amount of ₹797/- Debited from My a/c & Credited to a/c ending with xxxxxxxx4076 of payU Payments pvt Ltd. with Reference no/payment id:[protected] on 14 June 2018; 12:24. Now to put the Story in Short I visited SPORTSHEAP.COM on 14 June 2018 & decided to Buy England Home football jersey& shorts FIFA World Cup 2018 (size L) applied ALL5OFF Discount Coupon & then was directed by your Website SPORTSHEAP.COM for Payment to payU Money ; on payU money I used UPI method for Payment ; there payU sent me Request on SMS & BHIM app for payment of ₹797 which I approved & ₹797 was Debited from my bank a/c ( Punjab & Sind Bank) . All the Screenshots of Transactions & Payment are Available with me!... Since I was directed from your website Sportsheap.com to payU money & the money was Debited it is Your Lookout to Ask payU for the money transfer! I Have Paid the Money & Confirmed it with the Bank officials! ... ... If at all if any Legal action is to be taken it has be on Sportsheap.com & then on PayU Money !