[Resolved] PayUMoney — amount deducted from payumoney wallet but transaction failed [no refund]

Himanshu2150

from Jaipur, Rajasthan

Website:

Payumoney

Hi,

I have done the transaction on 03 oct 2017 04:08 pm but transaction failed & payumoney wallet debited with rs 7432.

No debit/credit card used & full payment made from payumoney wallet.

But after passing 3-4 days still no refund into payumoney wallet and now payumoney demanding bank statement which show debit amount but how can i provide bank statement when no card used & full pay. From payumoney wallet.

Worst service. No customer care no / robot reply : (

Payment id :[protected]
Suborder id:nh[protected]c2
Amount debited rs 7432

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Nov 29, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2017

PayUMoney Customer Care's response Hi,

The amount for the TXN[protected] has already been credited back to your wallet account.

Alternately for any more help, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Comments

Ravi Kota

from Hyderabad, Telangana

2 [protected] 30-Sep-2017 [protected] CANCELLED 1940.0 1810.0 PAYUMPP REFUNDED 30-Sep-2017

PayUMoney Customer Care's response, Oct 24, 2017

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

9981627272

from Indore, Madhya Pradesh

I Ordered a Mobile phone through PayUMoney and also Debit the Money from My Account but did not get any information from the mobile Company . please Confirm the Status ..( My Payment ID[protected]

PayUMoney Customer Care's response, Oct 24, 2017

Verified Support

Hi,

We would like to inform you that the TXN for the Payment Id 164698206 is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 39354_17092802 in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU