[Resolved] PayUMoney — amount get debited for a failed transaction

Twinkle Sachdeva

from Basti, Uttar Pradesh

Address:

132001

I had made a payment on 19 sep 2017 from payumoney, payment id[protected], but unfortunately transaction got failed, but the amount was debited from my bank account!
It's been 4 days i didn't get my amount back in my bank account.
I raised ticket on [protected]@payumoney, i mailed them so many times but they are not reverting!
Kindly help me out!
Or else tell me how can i get my refund.

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Nov 2, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU