[Resolved] PayUMoney — amount paid but product is not delivered yet

Sidhartha Velpuri

from Bengaluru, Karnataka

Address:	560045
Website:	www.payumoney.com/webfronts/#/index/store/mechanicalwatchesandnumismatics

Hi
I have opted to get a product from one of the payumoney merchant and unfortunately the product is not delivered yet while the payment is done on 12th-aug and merchant amount got settled by 14th-aug 2017 itself. While i try to contact merchant his number is switched off and payumoney says i have to contact merchant. Need help on this subject
Merchant : https://www.payumoney.com/webfronts/#/index/store/mechanicalwatchesandnumismatic...⇄
Details : [protected]@gmail.com
Phn : [protected]

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Sep 21, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2017

PayUMoney Customer Care's response Hi,

We are unable to track the transaction with the information provided by you.

Request you to share your Payu Payment ID, Email ID and mobile number at [protected]@payumoney.com and the concerned team will be able to help you further.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/contactus-ticket.html?userType=buyer

Regards,
PayU Team

Aug 22, 2017

Updated by Sidhartha Velpuri Status:Completed
Suborder ID:mechanicalwatchesandnumismatics[protected]
Paid by: sidhartha
Paid to: ABDULQUADER ABDULHUSSAIN KINARIWALA
Payment ID:[protected]
I tried contacting your call center but its hard to get the call connected . Number of the buyer thats specified isnt working aswell . I would like to track the order details

Aug 22, 2017

Updated by Sidhartha Velpuri Response from your care team is as below - They wanted me to contact bank and raise a fraud transaction complaint . How does that work when Payumoney has settled the money to seller ?

"Dear Sidhartha,

Greetings from PayUmoney!!

We would like to inform you that the said payment ID[protected] is successful. We request you to get in touch with the merchant mechanicalwatchesandnumismatics[protected] regarding the transaction.

We are just their payment processing partner and do not have access or control to their internal processes.

We request you to get in touch with the merchant regarding the order cancellation.

You can raise the official complaint in the bank.

Email:[protected]@gmail.com

Feel free to get back to us for any other clarification.

Warm Regards
Satyapal
PayUmoney Support Team "