[Resolved] PayUMoney — Amount was Deducted from my account but payment was unsuccessful
S
Savysngh
from Udhampur, Jammu and Kashmir
May 27, 2022
May 28, 2022
This thread was updated on May 28, 2022
I made a payment on a website through upi using payu gateway.
Amount was deducted from my account but payment failed .
I contacted the company's customer care they said payment was unsuccessful and amount will be refunded within 2 3 working days but still i haven't received any refund.
I even raised a ticket on payu help center regarding this but no one solved my query.
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Jul 6, 2022
Complaint marked as Resolved
PayUMoney customer support has been notified about the posted complaint.
May 27, 2022
Updated by Savysngh Here is the payment confirmation
Verified Support
May 28, 2022
PayUMoney Customer Care's response Hi,
Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 13496_22052242
in order to get the status at their end.
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