PayUMoney — Amount was not refunded

I did a payment through payumoney on 6th feb 2021
on that day i used payumoney support it showed me transaction failed and the money wo
uld be refunded but today it is showing me the transaction is succesful (online assistant)

transaction id: d22ac75dccd343539d4d73b9a1afac2f
date: 6 feb 2021

Please help me
i was waiting for refund
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PayUMoney customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2021
PayUMoney Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
Feb 12, 2021
Updated by Mehraj ud-din Bhat
i already registered a query there also but unfortunately, I did not got any response
My ticket id: BQ[protected]
Feb 12, 2021
Updated by Mehraj ud-din Bhat
Please provide me support.
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