PayUMoney — ASI ticket not generated but amount deducted and not refunded

I have tried to book 5 online tickets for Taj mahal entry, Agra from the QR code available at the gate of monument. I pay it through the paytm app.

Ironically the amount was deducted but the tickets were not generated.

I request you to please look into the matter and refund the amount ASAP.

Transaction date and time was; 28 Dec 2021, 12:02pm
UPI Ref No.[protected]

Money transfered from paytm bank account[protected]
Payment to Archaeological Survey of India
UPI Id: asimustsee.[protected]@icici

Amount: 1225 rupees
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I have tried to book 3 online tickets for Taj mahal entry, Agra from the QR code available at the gate of monument. I pay it through the paytm app.

Ironically the amount was deducted but the tickets were not generated.
Money transfered from phonepe,
collect id: T2211241312350314258067
Payment to Archaeological Survey of India
UPI Id: asimustsee.[protected]@icici

I request you to please look into the matter and refund the amount ASAP.

Transaction date and time was 24 November 2022, 1:07pm

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