[Resolved] PayUMoney — balance is debited from account but it shows transaction failed and other company not received the amount

Nagendrasrajput

from Aligarh, Uttar Pradesh

Address:	Agra, Uttar Pradesh, 283122
Website:	Wooe.com

I had done transaction. On 18/04/2018 at for purchasing gate test series from wood.com. I done the transaction via upi but my amount is got debited from my account but it show transition declined and other company not recived the amount but i had not recived amount back to my account. So please send my amount back to my account or provide it to wooe.com so i can take that test series.
Thanks

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May 24, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Comments

KUNTAL GUIN

from Kolkata, West Bengal

I have purches civil 4th organiser from http://makaut.in on 16/03/2018 and transection through payumoney, payment id[protected]. but till date item not reach my address. thankyou

PayUMoney Customer Care's response, Apr 23, 2018

Verified Support

Hey,

Please note that this is a successful TXN via PayUmoney Payment Id - 182908885 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 1419_18031615 in order to get the status at their end.

Regards,
Team PayU

Mahesh Botka

from Hyderabad, Telangana

I have done transaction through the payu money and of 394 rupees but transaction done buy failured and money was debited but not refunded upto now plscan u check and i called bank they are saying merchant is not responding and i have been attaching the screenshot

PayUMoney Customer Care's response, Apr 26, 2018

Verified Support

Hey Mahesh,

Please note that this is a successful TXN via PayUmoney Payment Id - 6838623447 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Regards,
Team PayU