PayUMoney — Bill payment failed, no response from customer care!!

Address:

560092

Yesterday i tried paying my bescom bill twice on 16/02/2017, after deducting amount from my debit card, it shows failure for both transactions and no reason for failure it shows.

I have sent two emails to the customer care([protected]@payumoney.com) and customer is yet to respond?
Dont know that even somebody reads those mails!

My email is fairoz.[protected]@yahoo.com and number is [protected]