PayUMoney — Boat earphones order

Address:	gurgaon
Website:	payu

I am writing to request an urgent refund for a recent order made through PayU. I have encountered significant difficulties in resolving the issue with the merchant, and I kindly request your assistance in facilitating the refund process. The details of the transaction are as follows:

Transaction ID:[protected]
Date of Incident: 11-05-23
Product(s) Ordered: [Provide a brief description of the products ordered]
I placed the order through a website advertisement that I came across on Instagram. Unfortunately, it appears that the website I made the purchase from was fraudulent, as I have not received any response from the merchant despite repeated attempts to contact them. Their lack of cooperation has left me with no alternative but to seek your support in resolving this matter.

I have attached relevant documents, including order confirmations, screenshots of the website, and any other evidence that can assist in validating my refund request. I kindly request that you thoroughly investigate this issue and take appropriate action to initiate the refund process.

Given the circumstances and the urgency of this matter, I would greatly appreciate it if you could prioritize my refund request and provide me with a clear timeline for its resolution. Additionally, please keep me informed of any updates or additional steps required from my end to expedite the process.

I understand that refund processes can vary, but I sincerely hope that PayU's commitment to customer satisfaction will guide the resolution of this unfortunate situation.

Thank you for your immediate attention to this matter. I look forward to your prompt response and a successful resolution of this refund request.

Sincerely,
Ankit yadav
[[protected]]

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